Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries.

As a Senior IT Support Specialist, you will serve as a hands-on technical leader supporting daily IT operations while owning escalations, mentoring junior staff, and driving continuous improvement of service desk and endpoint support processes. This role is 100% onsite in Hawthorne, CA and requires strong technical depth across Microsoft enterprise environments, Windows systems, and end-user computing, with exposure to macOS, Linux, scripting, and foundational networking.

You will be responsible for resolving complex issues, implementing tiered support models, delivering exceptional customer service, and acting as a trusted IT partner to the business.

Responsibilities:

Provide senior-level, hands-on support for day-to-day service desk operations, including ticket intake, prioritization, documentation, and resolution
Troubleshoot and resolve hardware, software, and operating system issues across Windows (primary), macOS (preferred), and Linux (experience strongly preferred; exposure acceptable)
Deploy, configure, and support desktops, laptops, mobile devices, peripherals, and endpoint management solutions
Support and administer Microsoft enterprise environments, including:
Windows desktop and server systems
Azure Active Directory / Entra ID
Microsoft Intune
Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
Utilize scripting (PowerShell preferred; Python/Bash a plus) to automate routine tasks and improve operational efficiency
Troubleshoot and support foundational networking issues, including LAN/WAN connectivity, VPN access, DNS, DHCP, and wireless networking
Assist with escalations and collaborate with other IT team members to resolve complex or cross-functional issues
Contribute to continuous improvement of service desk workflows, documentation, and support processes
Perform root cause analysis on recurring issues and recommend practical improvements
Maintain accurate documentation, SOPs, and knowledge base articles
Ensure compliance with information security, export control, and data privacy requirements
Deliver professional, responsive, and customer-focused IT support both in person and remotely
Maintain consistent, full-time onsite presence in Hawthorne, CA to support hardware, secure environments, and in-person user needs

Minimum Requirements:

5+ years of progressive IT support or systems support experience in an end-user or service desk environment
Well-versed, hands-on experience across the full Microsoft stack, including Windows desktop, Windows Server, Azure, and Microsoft 365
Strong experience supporting Windows environments; macOS experience preferred
Linux experience strongly preferred; working knowledge or exposure required
Scripting experience strongly preferred (PowerShell, Python, and/or Bash); understanding or exposure required at minimum
Foundational networking experience preferred; solid understanding of core networking concepts required
Proven ability to manage service desk tickets while handling complex technical issues
Strong customer service mindset with the ability to communicate technical concepts clearly to non-technical users
Experience performing root cause analysis and contributing to operational improvements
Ability and willingness to work onsite in Hawthorne, CA, with reliable and predictable attendance. Hours are Monday through Friday, 7:30am to 5pm for this role

Preferred Skills and Experience:

Ability to obtain and maintain a Top Secret security clearance
Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Deeper hands-on experience with IP networking and routing/switching concepts (TCP/IP, IPv4/IPv6, BGP, OSPF, and/or MPLS)
Advanced scripting and automation experience, particularly with PowerShell
Experience supporting cloud platforms and virtualized infrastructure (Azure and/or AWS)
Experience contributing to service desk or IT operations process improvements
Familiarity with ITIL or service management best practices

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R.

120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending

EQUAL OPPORTUNITY

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The salary information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training, essential skills, and market and business considerations, when presenting a job offer.  Compensation is only one part of our total rewards package. Hermeus offers competitive salary and equity, unlimited PTO policy, generous parental leave, potential for year-end bonuses, and more! 

100% employer-paid health care 
401k & retirement plans 
Unlimited PTO 
Weekly paid office lunches   
Fully stocked breakrooms 
Stock options   
Paid Parental Leave

Hermeus

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