Description
Purpose and function of job. The IT System Administrator is responsible for the installation, configuration, maintenance, and support of the casino and hospitality enterprise’s server, network, and system infrastructure. This role ensures the stability, integrity, and security of mission-critical systems that support gaming, hotel, food and beverage, and corporate operations. The System Administrator works closely with other IT teams to maintain uptime, optimize performance, and ensure compliance with internal control and gaming regulatory standards within a 24/7 operational environment.
Essential Job Functions/Duties
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
- Install, configure, and maintain servers, storage systems, and related network hardware and software components.
- Administer system performance monitoring, updates, and patch management to ensure operational stability and security compliance.
- Support core casino and hospitality systems including CMS, PMS, POS, HCM, and financial platforms.
- Monitor system alerts and logs, troubleshoot issues, and perform root cause analysis to prevent future occurrences.
- Manage user accounts, permissions, and access rights in accordance with internal policies and gaming regulations.
- Implement and maintain backup, disaster recovery, and business continuity plans for critical systems.
- Collaborate with vendors and internal teams to install and upgrade hardware, operating systems, and applications.
- Assist with network administration, including switches, routers, and wireless access points as needed.
- Maintain accurate system documentation, diagrams, and asset inventories.
- Participate in audits, inspections, and compliance reviews related to IT systems and security controls.
- Provide Tier 2 and Tier 3 support for escalated technical issues from help desk or support staff.
- Ensure adherence to cybersecurity policies and assist in incident response and remediation efforts.
- Perform additional duties and special projects as assigned.
Job Specifications
Education, experience, skills required, equipment used.
- Must be at least 21 years of age.
- Three or more years of applicable experience, Bachelor’s or above degree preferred, or combination of experience and education.
- Proficiency in Windows Server, Active Directory, Group Policy, and virtualization platforms (VMware, Hyper-V).
- Familiarity with cloud environments such as Microsoft Azure or AWS.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Knowledge of backup and recovery tools, endpoint management, and system monitoring utilities.
- Experience supporting enterprise systems such as Agilysys, Micros, Workday, or similar platforms.
- Strong troubleshooting and analytical skills with a focus on minimizing downtime.
- Excellent communication and documentation skills.
- Ability to manage multiple tasks and priorities in a fast-paced 24/7 environment.
- Strong commitment to confidentiality, security, and compliance.
- Team-oriented with the ability to collaborate across IT disciplines.
- Must maintain a valid state gaming license as required by jurisdiction.
- Must be available for on-call support, nights, weekends, and holidays as required.
Certification Requirements
- Is this position responsible for selling, serving, or distributing alcoholic beverages? No
- Does this position have comp authority? No
- Other Certifications? TBD
Requirements
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS of the position with or without accommodation. Indicate the type of physical effort which is essential to the successful performance of this job
- standing
- lifting 50 lbs
- observing
- turning
- walking
- bending/stooping
- carrying 50 lbs
- balancing
- sitting
- pushing 50 lbs
- kneeling
- hearing
- climbing
- reaching
- pulling 50 lbs
- stretching
Indicate any other requirements which are essential to the successful performance of this job:
- Ability to communicate on the telephone (hearing)
- Ability to understand technical manuals
- Ability to speak English
- Ability to work amicably with co-workers
- Ability to write legibly in English
- Ability to learn tasks in a reasonable amount of time
- Ability to read instructions and numbers in English
- Ability to follow supervisor's instructions
- Ability to complete tasks with numerous interruptions
- Regular attendance at meetings with both internal team members and external parties as appropriate, which may include enclosed office spaces and/or outdoor field site locations. Supervisor positions may include conducting and leading meetings.
