Description
The IT Infrastructure Manager is responsible for the daily management, maintenance, and operational performance of the technology infrastructure supporting the casino and hospitality enterprise. This position oversees servers, networks, storage, telecommunications, and related systems to ensure reliability, security, and compliance with gaming and regulatory standards. The Manager leads infrastructure staff, coordinates system support activities, oversees vendor work, and ensures that core technology services meet property needs in a 24/7 operational environment. This role partners closely with other IT teams and property departments to support critical business systems across multiple casino and hospitality locations.
Requirements
- Manage the daily operations, maintenance, and monitoring of servers, networks, storage, and telecommunications infrastructure.
- Oversee troubleshooting, incident response, and resolution of system performance issues, outages, and service interruptions.
- Ensure availability, reliability, and performance of infrastructure systems across all casino and hospitality locations.
- Support disaster recovery readiness, backup processes, and system failover testing.
- Collaborate with the IT security team to implement security controls, user access standards, and cybersecurity procedures.
- Monitor infrastructure performance metrics, system logs, and capacity thresholds to maintain optimal system health.
- Coordinate vendor and service provider activities, including system repairs, upgrades, and technical support.
- Lead infrastructure projects such as hardware upgrades, network improvements, and system enhancements.
- Assist with budgeting input and procurement of infrastructure equipment, software, and support services.
- Ensure IT infrastructure supports the operational needs of Gaming, F&B, Hotel, Racetrack, Finance, HR, and other departments.
- Supervise and develop infrastructure team members, providing training, guidance, and performance feedback.
- Maintain accurate and up-to-date infrastructure documentation, network diagrams, asset inventories, and support records.
- Support audits and regulatory reviews related to gaming systems, PCI-DSS, data security, and internal controls.
- Collaborate with IT leadership to recommend improvements, emerging needs, or risks related to infrastructure.
- Perform additional duties and special projects as assigned.
- Must be at least 21 years of age.
- Seven or more years of applicable IT infrastructure experience, with a minimum of three years in a supervisory or lead role; bachelor’s degree preferred, or a combination of experience and education.
- Strong knowledge of data center operations, networking, server administration, virtualization platforms, and storage systems.
- Familiarity with casino and hospitality technologies including CMS, PMS, POS, HRIS, and financial platforms.
- Understanding of regulatory requirements including gaming technology compliance, PCI-DSS, and data privacy standards.
- Strong vendor coordination, task oversight, and project execution skills.
- Excellent leadership, communication, and problem-solving abilities.
- Ability to manage multiple priorities across a 24/7 hospitality environment.
- Proficiency with infrastructure monitoring tools, enterprise management platforms, and cloud/hybrid systems.
- Must maintain or obtain a valid state gaming license as required by jurisdiction.
- Must be able to work flexible hours, including nights and weekends, to support system maintenance and emergency response.
- May require travel between multiple casino or hospitality properties.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages? No
Does this position have comp authority? No
Other Certifications? TBD
Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS of the position with or without accommodation. Indicate the type of physical effort which is essential to the successful performance of this job: (Check all that apply)
- standing
- lifting 20 lbs
- observing
- turning
- walking
- bending/stooping
- carrying 20 lbs
- balancing
- sitting
- pushing 20 lbs
- kneeling
- hearing
- climbing
- reaching
- pulling 20 lbs
- stretching
Indicate any other requirements which are essential to the successful performance of this job:
- Ability to communicate on the telephone (hearing)
- Ability to understand technical manuals
- Ability to speak English
- Ability to work amicably with co-workers
- Ability to write legibly in English
- Ability to learn tasks in a reasonable amount of time
- Ability to read instructions and numbers in English
- Ability to follow supervisor's instructions
- Ability to complete tasks with numerous interruptions
- Regular attendance at meetings with both internal team members and external parties as appropriate, which may include enclosed office spaces and/or outdoor field site locations. Supervisor positions may include conducting and leading meetings.
Please note this section is for the sole purpose of complying with the ADAAA " Americans with Disabilities Act Amendments Act" and is not to be construed to include all team members employed in each job classification. The Employer reserves the right to change the requirements of each job as changes in business and/or technology dictate.
