Title: IT/Desktop/Service Desk/Help Desk Support
Position: Contract W2
Location: 1 NY plaza, New York, 10004
Job Description:
• Software installation.
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine.
• Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all Incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
Regards
Mohd Faisal
908-279-1281
faisal@clifyx.com
