Service Desk Technician

Innovee Consulting LLC • Contract • New York, NY, US • 1w ago

Job Title: SERVICE DESK TECHNICIAN ( Only W2 Consultants)

Location: Long Island city, NY

Duration: Long Term

Responsibilities

Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
Perform PC and printer troubleshooting to determine true nature of problem.
Successfully interpret and capture information for classifying requests.
Properly route requests requiring additional approval.
Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).

Required Skills

Bachelor’s degree in Computer Science or equivalent work experience
Experience with Service Desk ITSM software
Ability to give extensive phone and able to handle high volume of calls
Well organized and detail oriented to handle complex tasks and assignments
Excellent MS 365 skills – Outlook, Teams, OneDrive, Word, Excel and PowerPoint.
Excellent Windows Operating System skills
Good basic printer skills
Strong Windows Operating System troubleshooting knowledge

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