Title: IT/Desktop/Service Desk/Help Desk Support

Position: Contract W2

Location: 1 NY plaza, New York, 10004

Job Description:

• Software installation.

• Troubleshoot, repair, and maintain software applications & infrastructure.

• Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.

• Provide support for operating system drivers, software and firmware.

• Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine.

• Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to.

• Create and maintain support documentation.

• Interacting with other support groups (local and global) within the firm across multiple platforms.

• Record and manage all Incidents and requests in ticket-tracking system.

• Proactively inform management of trends, significant problems and expected delays.

• On-call – Participate in rotating schedule providing afterhours and weekend support.

• Take initiative to stay current on technology and participate in training programs.

• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.

Regards

Mohd Faisal

908-279-1281

faisal@clifyx.com

ClifyX

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