Location: On-site – Fort Smith, AR
Department: Information Technology
Reports To: Chief Information Officer
Overview
We’re seeking a highly skilled and self-driven
IT Support Specialist to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth.
You’ll handle both Tier 1 and Tier 2 responsibilities — from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.
Key Responsibilities
- Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies
- Manage new computer setup, user onboarding/offboarding, and endpoint security compliance
- Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions)
- Occasional client on site visits for hands on troubleshooting / repair
- Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations
- Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through
- Work with vendors to ensure continued protection and monitoring
- Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations
- Cloud phone systems
- Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades
Required Qualifications
- 2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints)
- Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD
- Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing)
- Experience with remote monitoring tools
- Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication
- Excellent problem-solving skills and ability to work independently
- Strong written and verbal communication skills / able to assist both technical and non-technical users
Preferred Qualifications
- CompTIA A+ / Network+ or equivalent experience
- Experience supporting hybrid cloud environments (Azure, Windows 365)
- Familiarity with SQL or database-driven applications
- Exposure to healthcare IT environments or HIPAA compliance
Compensation & Benefits
- Salary: $55,000 – $60,000 DOE
- Paid time off, holidays, and benefits package included
- Opportunities for professional development and project leadership as the company expands
- Monday–Friday, 7 AM – 4 PM schedule with potential of after hours assistance in rare instances
Ideal Candidate Traits
- Self-motivated problem solver with initiative
- Comfortable working directly with end-users and leadership
- Balances urgency with patience and professionalism
- Thinks proactively — prevents issues before they happen
- Sees IT as a partner to the business, not just a support function
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