Location: On-site – Fort Smith, AR

Department: Information Technology

Reports To: Chief Information Officer

Overview

We’re seeking a highly skilled and self-driven IT Support Specialist to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth.

You’ll handle both Tier 1 and Tier 2 responsibilities — from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.

Key Responsibilities

Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies
Manage new computer setup, user onboarding/offboarding, and endpoint security compliance
Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions)
Occasional client on site visits for hands on troubleshooting / repair
Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations
Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through
Work with vendors to ensure continued protection and monitoring
Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations
Cloud phone systems
Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades

Required Qualifications

2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints)
Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD
Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing)
Experience with remote monitoring tools
Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication
Excellent problem-solving skills and ability to work independently
Strong written and verbal communication skills / able to assist both technical and non-technical users

Preferred Qualifications

CompTIA A+ / Network+ or equivalent experience
Experience supporting hybrid cloud environments (Azure, Windows 365)
Familiarity with SQL or database-driven applications
Exposure to healthcare IT environments or HIPAA compliance

Compensation & Benefits

Salary: $55,000 – $60,000 DOE
Paid time off, holidays, and benefits package included
Opportunities for professional development and project leadership as the company expands
Monday–Friday, 7 AM – 4 PM schedule with potential of after hours assistance in rare instances

Ideal Candidate Traits

Self-motivated problem solver with initiative
Comfortable working directly with end-users and leadership
Balances urgency with patience and professionalism
Thinks proactively — prevents issues before they happen
Sees IT as a partner to the business, not just a support function

Pro Care Innovations

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IT Support Specialist