Job Summary:
This position combines the traditional executive assistant’s administrative and organizational responsibilities with the cross-functional coordination duties of a sales–operations liaison.
The individual serves as the right hand to leadership (e.g., Executive Director or President) while also acting as a communication bridge between sales, operations, and admin — ensuring that commitments to clients are executed accurately and efficiently.
Key Responsibilities: Strategic Leadership:
Executive Support
- Manage calendars, travel, and meeting logistics for executive leadership.
- Prepare presentations, correspondence, and reports.
- Coordinate executive communications and serve as a point of contact between leadership and internal teams.
- Maintain confidentiality and ensure follow-up on action items and key initiatives.
- Handle expense reports, scheduling, and administrative documentation.
Operations–Sales Coordination
- Translate customer requirements and sales commitments into clear operational tasks.
- Partner with operations to ensure all commitments are executed accurately and on time.
- Track and report on key operational metrics, including on-time performance, customer satisfaction, and service errors.
- Identify and resolve communication gaps between departments.
- Support onboarding of new customers and maintain accurate account setup documentation.
Process Improvement & Reporting
- Compile weekly and monthly KPI reports for leadership review.
- Analyze recurring service issues or handoff breakdowns between sales and operations.
- Recommend process improvements that enhance communication, margin integrity, and customer experience.
- Maintain dashboards or trackers for open issues, corrective actions, and client escalations.
Operational Management:
- Implement best practices to optimize supply chain performance and improve cost efficiency.
- Ensure high-quality customer service through timely delivery and accurate order processing.
Team Leadership:
- Build, lead, and inspire a team of logistics professionals across multiple departments.
- Set performance goals, provide mentorship, and foster a culture of continuous improvement.
- Ensure proper training and development programs are in place to support employee growth.
Compliance and Risk Management:
- Ensure compliance with industry regulations, safety standards, and company policies.
- Proactively manage risks, including transportation delays, inventory issues, and supply chain disruptions.
- Maintain a strong focus on environmental sustainability and ethical practices.
Technology and Innovation:
- Leverage technology and data analytics to enhance operational performance and decision-making.
- Stay abreast of advancements in logistics and supply chain technology to implement innovative solutions.
- Oversee the integration of new systems or software to streamline operations.
Qualifications: Education and Experience:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (MBA preferred).
- Minimum of 8-10 years of experience in logistics, supply chain, or 3PL operations, with at least 5 years in a senior leadership role.
Skills and Competencies:
- Strong leadership and team management skills with the ability to inspire and drive results.
- Proven success in developing and implementing Strategic Sales Process.
- In-depth knowledge of logistics, warehousing, transportation, and supply chain processes.
- Excellent analytical and problem-solving skills, with a data-driven decision-making approach.
- Proven ability to build and maintain client relationships while achieving operational excellence.
- Proficiency in logistics software, ERP systems, and data analytics tools.
- Exceptional communication, negotiation, and presentation skills.
- Emotional intelligence.
- Proven success building teams & influencing others.
- Sales strategy success.
Additional Requirements:
- Experience with international logistics and customs regulations is a plus.
- Willingness to travel as needed to visit operational sites, clients, and partners.
- Strong commitment to sustainability and ethical practices in logistics.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Professional growth and development opportunities in a thriving industry.
- A collaborative and supportive work environment.
