Job Summary:

This position combines the traditional executive assistant’s administrative and organizational responsibilities with the cross-functional coordination duties of a sales–operations liaison.

The individual serves as the right hand to leadership (e.g., Executive Director or President) while also acting as a communication bridge between sales, operations, and admin — ensuring that commitments to clients are executed accurately and efficiently.

Key Responsibilities: Strategic Leadership:

Executive Support

Manage calendars, travel, and meeting logistics for executive leadership.
Prepare presentations, correspondence, and reports.
Coordinate executive communications and serve as a point of contact between leadership and internal teams.
Maintain confidentiality and ensure follow-up on action items and key initiatives.
Handle expense reports, scheduling, and administrative documentation.

Operations–Sales Coordination

Translate customer requirements and sales commitments into clear operational tasks.
Partner with operations to ensure all commitments are executed accurately and on time.
Track and report on key operational metrics, including on-time performance, customer satisfaction, and service errors.
Identify and resolve communication gaps between departments.
Support onboarding of new customers and maintain accurate account setup documentation.

Process Improvement & Reporting

Compile weekly and monthly KPI reports for leadership review.
Analyze recurring service issues or handoff breakdowns between sales and operations.
Recommend process improvements that enhance communication, margin integrity, and customer experience.
Maintain dashboards or trackers for open issues, corrective actions, and client escalations.

Operational Management:

Implement best practices to optimize supply chain performance and improve cost efficiency.
Ensure high-quality customer service through timely delivery and accurate order processing.

Team Leadership:

Build, lead, and inspire a team of logistics professionals across multiple departments.
Set performance goals, provide mentorship, and foster a culture of continuous improvement.
Ensure proper training and development programs are in place to support employee growth.

Compliance and Risk Management:

Ensure compliance with industry regulations, safety standards, and company policies.
Proactively manage risks, including transportation delays, inventory issues, and supply chain disruptions.
Maintain a strong focus on environmental sustainability and ethical practices.

Technology and Innovation:

Leverage technology and data analytics to enhance operational performance and decision-making.
Stay abreast of advancements in logistics and supply chain technology to implement innovative solutions.
Oversee the integration of new systems or software to streamline operations.

Qualifications: Education and Experience:

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (MBA preferred).
Minimum of 8-10 years of experience in logistics, supply chain, or 3PL operations, with at least 5 years in a senior leadership role.

Skills and Competencies:

Strong leadership and team management skills with the ability to inspire and drive results.
Proven success in developing and implementing Strategic Sales Process.
In-depth knowledge of logistics, warehousing, transportation, and supply chain processes.
Excellent analytical and problem-solving skills, with a data-driven decision-making approach.
Proven ability to build and maintain client relationships while achieving operational excellence.
Proficiency in logistics software, ERP systems, and data analytics tools.
Exceptional communication, negotiation, and presentation skills.
Emotional intelligence.
Proven success building teams & influencing others.
Sales strategy success.

Additional Requirements:

Experience with international logistics and customs regulations is a plus.
Willingness to travel as needed to visit operational sites, clients, and partners.
Strong commitment to sustainability and ethical practices in logistics.

What We Offer:

Competitive salary and performance-based incentives.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Professional growth and development opportunities in a thriving industry.
A collaborative and supportive work environment.

AGT Global Logistics

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