We are seeking a skilled IT Administrator to be part of our US IT support team, working out of the Austin office. The ideal candidate will be responsible for providing technical support to end-users, ensuring efficient resolution of issues related to IT infrastructure, software, and hardware. This role requires strong communication skills and the ability to complete IT projects in a timely and effective manner. In-office attendance is mandatory and some employees will require remote support.
Duties:
- Respond promptly to help desk requests via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to computer hardware, software applications, and network connectivity.
- Ability to complete software migration projects.
- Configure and deploy laptops for employees (Manage Engine Endpoint Central, MDM, Zoho Directory).
- Document all interactions and resolutions in the help desk system for future reference (Manage Engine Service Desk Plus)
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain knowledge of current technologies and best practices in software troubleshooting and IT support.
- Physical ability to lift 30 pounds and setup employee desks. (Monitors, keyboards, UPS, etc.)
Basic Knowledge:
- Wifi configuration on mobile devices (phones and laptops)
- Familiar with using spreadsheets and data entry (Service Desk Plus, Asset Manager)
- Software installation processes and removal processes (Manage Engine Endpoint Central)
- Machine hardening and security best practices (Antivirus, Bitlocker, Filevault)
- Remote desktop Protocols and procedures (Zoho Assist, RDP, Manage Engine Endpoint Central)
- Network Protocols (DHCP,DNS,TCP/IP)
- Physical Access Control Systems and Processes
- Mac OS, Windows OS, Apple IOS
- CCTV - IP Camera Systems
- Basic Router and Network Switch Configuration
Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas.
To apply, please submit a resume. No phone calls or office visits.
