At Stego, we believe work should be more than a place you go – it should be a community where you thrive. Join us for an opportunity that goes beyond a job; it's an invitation to be part of a positive team environment that fosters collaboration, innovation, and genuine camaraderie. Discover a workplace where your well-being matters. Achieve the growth and balance you've been searching for and embark on a fulfilling journey with us. Check out the details below and apply today!
About The Job
Interested in joining a growing organization with a driven, supportive, growth-minded culture? Are you passionate about IT support? Looking for a team that recognizes your contributions and cares about your development and success? This may be the job for you! Check out the details below and apply today!
JOB TITLE: IT Support & Help Desk
EMPLOYMENT STATUS: Full Time, Operative Level
LOCATION (In office or Hybrid): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee's manager) This role
will report to the office at least 3x per week (mandatory on Tuesdays), but they may be required to be in the office increased time on a need be basis. The candidate
must be located within 1 hour from the office).
HOURS & TIME ZONE: Monday – Friday, 8:00am – 5:00pm Pacific Time
PAY RANGE: Reasonably expected to be $55,000 - $70,000 USD annually ($26.44 - 33.65 hourly) based on experience, education, and location.
Benefits
Eligible employees may participate in a variety of benefit programs (some of which are available only upon reaching certain time-based milestones), which may include, without limitation, health insurance, vision insurance, dental insurance, health reimbursement, lifestyle spending, and flexible spending accounts, 401(k) with a company match offering, life insurance, discretionary bonus, sick leave, parental leave, and vacation.
Role Purpose
The purpose of the IT Support & Help Desk role is to be the first point of contact for all technical inquiries and ensure smooth operations across our IT infrastructure.
Essential Functions (key Responsibilities)
- Goal Achievement: Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation
- Technical Support: Serve as the first point of contact for all IT support requests
- Office 365 Support: Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange. Perform tasks such as adjusting email filter policies, managing SharePoint site permissions, and modifying Teams VOIP settings.
- PowerShell & Automation: Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks (e.g., jumpstarting mailbox archiving) and optimize workflows using tools like Power Automate and AutoHotkey.
- User & Device Management: Handle the onboarding/offboarding of employees, reset MFA and configure new hardware (PCs, phones, etc.).
- Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues.
- Hardware & Network Troubleshooting: Assist users with setting up devices (displays, docking stations, etc.), perform hardware repairs (RAM, CPU, storage), and administer network access points and firewalls, particularly within the Unifi ecosystem.
- Collaborate with External Providers: Work with third-party vendors (e.g., CallTower for VOIP services) to manage external system configurations and licensing.
- Company Culture and Core Values: Build strong working relationships and collaborate with other Information Systems team members and all Stego employees. Support and positively contribute to the culture and atmosphere of the subdivision, in alignment with Stego's Core Values.
Required Skills/Traits
- Strong oral and written communication skills
- Excellent problem-solving skills with a proactive, solution-driven mindset
- Reliable and trustworthy
- Ability to thrive in a team environment (strong interpersonal skills)
Education, Experience, Required Competencies
- Bachelor's degree in related field or equivalent experience (required)
- 3+ years of Information Systems experience (minimum, required)
- Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.).
- Strong PowerShell experience
- Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
- Basic network administration knowledge, especially in Unifi environments
- Experience with remote support tools
- Experience with PC hardware setup, repair, and component replacement
- Experience with automation tools like Power Automate and AutoHotkey
Work Environment
- Work is performed in an office environment, on site, San Clemente.
Travel Required
- Ability to travel to and attend team meetings, industry meetings, conferences, and events, including nights and overnight stays (approximately 10% of the time)
It is important for Stego to be thorough in our vetting and interview process to make sure the position is the right fit for both parties. Please note that it may take up to a couple of weeks of vetting and narrowing down candidates before we begin the formal interview process. Following initial vetting of applications, you may be invited to interview with several Stego team members. Initial interviews will be done virtually, and later interviews will be done in person. We appreciate your understanding and patience, and we will endeavor to respect your time and investment as much as possible.
This job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as of the date provided and may change at any time with or without notice. Stego Industries, LLC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, genetic information, ancestry, physical or mental disability, medical condition, military or veteran status, or any other consideration made unlawful by applicable law. Stego Industries, LLC will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Privacy Policy: https://www.stegoindustries.com/legal/privacy-policy. No employment Visa sponsorship is available as of the date hereof. Stego Industries, LLC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, contact Stego HR at 1-877-464-7834 or StegoHR@ stegoindustries.com.
