Soni Resources Group, Inc. is a leading staffing and recruiting firm committed to connecting top talent with exceptional opportunities. The IT Specialist will be responsible for managing day-to-day IT operations, providing technical support to end users, maintaining infrastructure, and ensuring systems run securely and efficiently. This hands-on role involves both strategic planning and practical problem-solving to support a fast-paced business environment.
Key Responsibilities:- Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues)
- Manage and maintain network devices, and user accounts (Active Directory, Microsoft 365, etc.)
- Manage IT inventory of all hardware + remote monitoring
- Workstation set up
- Lead Cybersecurity trainings
- Administer backup, recovery, and disaster recovery solutions
- Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems
- Manage IT vendors and service providers
- Monitor system performance and proactively resolve potential issues
- Maintain documentation for systems, procedures, and configurations
- Assist with onboarding/offboarding of employees and IT equipment provisioning
- Support IT-related projects (system upgrades, migrations, process automation, etc.)
- Zoom / VOIP experience
- AV support
- LinkedIn/ License assignment
- Carrier connections with Bullhorn and other platforms
- Website maintenance
- Own all technical aspects to Bullhorn CRM (front office + back office)
- User management
- Updating fields + logic
- Front office to back office mapping
- Troubleshooting
- Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners)
- Support overall Bullhorn account management
Qualifications:- 3–5 years of IT support or systems administration experience
- Strong knowledge of Windows and macOS environments
- Experience with Microsoft 365 / Azure AD administration
- Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work on-site at our Midtown NYC office 4-days per week
This position is eligible for a discretionary performance-based bonus.
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; commuter benefits; gym reimbursement; 10 paid company holidays; 17 days paid time off; parental leave; and other company benefits
