The LTL Specialist manages less-than-truckload (LTL) and full truckload (FTL) shipments from quote to delivery. This role books freight with LTL carriers, tracks shipments, resolves exceptions, and keeps customers informed. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced freight environment.
Key Responsibilities
- Serve as the primary point of contact for all LTL quoting, booking, and shipments
- Quote and book FTL (full truckload), drayage, and intermodal shipments in addition to LTL
- Source, vet, and dispatch carriers for LTL and FTL loads, including negotiating rates and onboarding new carriers
- Carrier sales: call and post on load boards to cover open loads, matching the right carrier, equipment, and lane at a competitive rate
- Carrier relations: build and maintain a reliable carrier network, serve as the carrier's main point of contact, and resolve service or payment issues
- Monitor carrier compliance and performance, including authority, insurance, safety ratings, and on-time service
- Verify freight details: weight, dimensions, freight class, NMFC codes, and accessorial
- Prepare and review Bills of Lading (BOLs) and shipping documents
- Track and trace shipments daily, and update customers on status, delays, and delivery times
- Retrieve and upload Proof of Delivery (POD) documents
- Keep the TMS updated with accurate shipment status, documents, and notes
- Resolve exceptions: missed pickups, reweighs, reclasses, damages, and shortages
- File and follow up on freight claims and invoice disputes
- Audit carrier invoices for accuracy before billing
- Meet department performance goals and quotas set by Operations
- Build strong relationships with customers and carrier partners
- Support the operations team with other duties as assigned
Qualifications
Required
- High school diploma or GED
- 1–2 years of experience in LTL, FTL, freight brokerage, logistics, or transportation
- Working knowledge of freight classes, NMFC, and accessorial charges
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong communication, negotiation, problem-solving, and customer service skills
- Ability to multitask and meet deadlines in a fast-paced setting
Preferred
- Experience with a TMS, LTL carrier portals, and load boards (such as DAT or Truckstop)
- Associate's or bachelor's degree in logistics, supply chain, or business
- Bilingual (English/Spanish)
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Paid vacation time
- Consistent weekday schedule with no nights or week
Work Environment
This is an on-site office position at our Dallas corporate office. Work is performed mainly at a computer and on the phone. The role requires sitting for extended periods and occasionally lifting up to 25 lbs.
Equal Opportunity Employer
Cargo Express Freight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
This job description is not an exhaustive list of duties. Responsibilities may change based on business needs.
