Job Description:
At Air Liquide we RESPECT, HONOR and VALUE diversity.
Air Liquide is hiring for a Product Delivery Manager in Cleveland, OH.
We are looking for you!
Comprehensive Family Benefits: Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start on the first day of employment.
1. Service Management
- Monitoring and management of performance KPIs for the service in close collaboration with Customer Services.
- Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains
- Present service performance /metrics data in a way which is understandable, actionable and adds value to the Service Manager
- Support Service Reviews organized by the BU with Local Digital Solution Owners and the BIS.
2. Product Operations and Performance
- The Service Delivery Manager is accountable for day to day product operations and performance.
- Responsible for the local Service Level Agreement.
- They are accountable for incident & request management, resolution and related continuous improvement.
- They will recommend improvements of the product to be included in the roadmap based on the customer feedback
3. Responsible for Change Management
- Responsible for change management during releases and deployments.
- Ensures that all risks to capacity and availability are identified and appropriately handled
- Visibility and planning of changes.
Required Qualifications:
- Bachelor or Master’s degree in engineering, information technology or a related field.
- Experienced in IT products development and operation.
- Strong understanding of IT Services, IT Security & Service Management
- Strong knowledge of Configuration Management, Deployment tools and scripting.
- Strong knowledge of ITIL framework and incident management processes
- Good understanding of Software Technologies and Architecture
- Experience on building and maintaining cloud solutions on Amazon Web Services
- Understanding of IoT platforms, M2M / IoT communications (Sigfox, LoRA, NBIoT) would be an advantage.
- Understanding of web services and API-REST
- Understanding of Industrial IT Environment : network, servers, embedded electronics, would be a plus.
- Good understanding of Supply Chain Management Principles.
- Excellent English level is a must.
Preferred Qualifications:
- Leadership qualities, networking and persuasion skills.
- Ability to work in a team environment with a problem-solving attitude.
- Strong interpersonal and communication skills. Capacity to adjust their communication to different interlocutors and situations, specially in front of customers.
- Analytical, problem solving and decision-making skills.
- Planning, prioritization and organizational skills.
- Ability to work independently with minimal direction. Self-starter/self-motivated.
- French speaking would be a plus
Pay: Up to $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
