Job Description:

At Air Liquide we RESPECT, HONOR and VALUE diversity.

Air Liquide is hiring for a Product Delivery Manager in Cleveland, OH.

We are looking for you!

Comprehensive Family Benefits: Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start on the first day of employment.

1. Service Management

Monitoring and management of performance KPIs for the service in close collaboration with Customer Services.
Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains
Present service performance /metrics data in a way which is understandable, actionable and adds value to the Service Manager
Support Service Reviews organized by the BU with Local Digital Solution Owners and the BIS.

2. Product Operations and Performance

The Service Delivery Manager is accountable for day to day product operations and performance.
Responsible for the local Service Level Agreement.
They are accountable for incident & request management, resolution and related continuous improvement.
They will recommend improvements of the product to be included in the roadmap based on the customer feedback

3. Responsible for Change Management

Responsible for change management during releases and deployments.
Ensures that all risks to capacity and availability are identified and appropriately handled
Visibility and planning of changes.

Required Qualifications:

Bachelor or Master’s degree in engineering, information technology or a related field.
Experienced in IT products development and operation.
Strong understanding of IT Services, IT Security & Service Management
Strong knowledge of Configuration Management, Deployment tools and scripting.
Strong knowledge of ITIL framework and incident management processes
Good understanding of Software Technologies and Architecture
Experience on building and maintaining cloud solutions on Amazon Web Services
Understanding of IoT platforms, M2M / IoT communications (Sigfox, LoRA, NBIoT) would be an advantage.
Understanding of web services and API-REST
Understanding of Industrial IT Environment : network, servers, embedded electronics, would be a plus.
Good understanding of Supply Chain Management Principles.
Excellent English level is a must.

Preferred Qualifications:

Leadership qualities, networking and persuasion skills.
Ability to work in a team environment with a problem-solving attitude.
Strong interpersonal and communication skills. Capacity to adjust their communication to different interlocutors and situations, specially in front of customers.
Analytical, problem solving and decision-making skills.
Planning, prioritization and organizational skills.
Ability to work independently with minimal direction. Self-starter/self-motivated.
French speaking would be a plus

Pay: Up to $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Work Location: In person

Air Liquide

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