Customer Service & Order Management Specialist - Corona, CA

ATLETICA USA LLC • Full-time • Corona, CA, US • $21 - $25 / hour • 2w ago

A rare opportunity to be there from day one.

ATLETICA, a German fitness equipment company, is entering the US market and just opened its first American operation in Corona, CA. When a company starts fresh in a new market, you get the chance to help shape how things are done from the very beginning – that chance is worth a lot. We’re hiring a Customer Service Representative to take great care of the people who bought our home-gym equipment. No call center, no cold calling, no sales quotas: we answer by email and chat, and pick up the phone only when a customer really needs it. You will grow here as ATLETICA scales.

WHO WE ARE

ATLETICA is a German fitness apparel and equipment brand – 120+ employees and over $50 million in annual sales, and one of the top 3 fitness e-commerce companies in the German-speaking market. In 2026 we opened our first U.S. operation: a brand-new 75,000 sq ft warehouse and office in Corona, CA, shipping our home-gym equipment to customers across the United States.

You would join the founding U.S. team – the people who get to build this from day one.

WHAT YOU’LL DO

Answer customer emails, chats, and social messages in one modern ticketing system – order status, delivery updates, wrong or missing items, returns, refunds, and product questions all land in one place
Review AI-drafted replies before they go out: our helpdesk pre-writes most answers – you check them, make them right and human, and send
Track every order down in our systems: Shopify (online store) and NetSuite (Oracle ERP) show you whether an order is picked, packed, or shipped – you keep the customer informed, especially when something is delayed
Walk over to our warehouse and logistics team to solve the tricky cases in person – that’s why this role is onsite: you are the interface between the customer and the floor
Own the complex cases: our European support team handles the routine questions remotely – you take what’s left, including picking up the phone to turn an upset customer around
Flag recurring problems and help fix the root cause instead of sending the same reply twice

WHAT YOU BRING

Digitally savvy – this is a must: you live in digital communication (chat, email, Slack-style tools) and find your way around new software on day one. We train you on our specific systems – not on the basics
Strong written communication: clear, friendly written English – most of our support happens in writing
A real team player: you work hand in hand with warehouse, logistics, and technicians all day – collaboration is the job, not a side task
Calm and personable on the phone for the cases that need a call, with patience for a frustrated customer
1+ years of customer service experience – experience in a desk-based, digital role (e-commerce, online-store support, helpdesk) is a strong plus
Spanish is a plus
Ability to work onsite in Corona, CA – this role lives at the interface with the warehouse, so it is not remote

PAY & BENEFITS

$21 – $25 per hour, depending on experience
Medical and dental insurance
Paid time off (PTO)
Paid training on Shopify, NetSuite (Oracle ERP), and a modern AI-assisted helpdesk – systems experience that raises your market value
Real growth: you are joining the first U.S. team of a 120+ person company – early team members grow with the operation, and there are no big hierarchies here

SCHEDULE & LOCATION

Full-time, Monday to Friday – a normal 8-hour day shift with a flexible start between 7:30 and 9:00 AM
No evening shifts, no night shifts, no weekends
Onsite at our new warehouse & office: 1645 Leeson Lane, Corona, CA 92879
Start: September 2026 – immediate start possible

HOW TO APPLY

Apply with your resume – it takes two minutes, no cover letter needed. We review every application and respond to all qualified candidates.

ATLETICA USA LLC is an equal opportunity employer.

Company Description

ATLETICA is German-engineered fitness built for those who train with purpose. Now we’re taking on the U.S.—and looking for California’s best team to help us make some serious noise. www.atletica.de

German sports equipment brand, 120+ employees, €50M+ revenue, opening our first US operation