General Adjuster, Property (New England Region)

MAPFRE • Canton, MA, US • $87,700 - $126,100 / year • 2w ago

Compensation and level will be commensurate with experience

Mapfre is seeking an experienced Property Claims Adjuster to independently manage moderate to highly complex homeowners' property claims across multiple states. This field-based position requires strong technical claims expertise, sound judgment, and exceptional customer service skills to investigate losses, assess damages, determine coverage, negotiate settlements, and bring claims to resolution.

Responsibilities

Manage a caseload of moderate to high-exposure and complex property claims from assignment through final resolution.
Investigate losses, gather facts, evaluate damages, and determine coverage in accordance with policy provisions and applicable regulations.
Conduct thorough on-site inspections, structure evaluations, personal property assessments, and site analyses.
Prepare accurate damage estimates and evaluate repair and replacement costs.
Negotiate settlements with policyholders, public adjusters, contractors, restoration providers, attorneys, and other stakeholders.
Handle litigated claims and collaborate with legal partners as necessary.
Maintain proactive and professional communication with policyholders throughout the claim lifecycle.
Partner with internal teams and external vendors to ensure timely and effective claim resolution.
Apply property claims best practices, company guidelines, and regulatory requirements.
Respond to catastrophe (CAT) events and assist with disaster-related claims as needed.
Mentor less experienced claims professionals and support knowledge-sharing initiatives.
Identify opportunities for process improvements and operational efficiencies.
Maintain all required state adjuster licenses and compliance requirements.

Qualifications

Required Education & Experience

Bachelor's degree in Business, Insurance, Risk Management, or a related field; or equivalent combination of education and experience.
Minimum of 4 years of property claims adjusting experience handling residential property losses.
Equivalent combination of an Associate degree and 6+ years of relevant claims experience may be considered.
Experience managing moderate to complex homeowners' property claims from investigation through settlement.
Previous field adjusting experience preferred.

Preferred Qualifications

Experience handling litigated property claims.
Experience working in a multi-state claims environment.
Industry certifications such as AIC, CPCU, SCLA, or similar designations preferred.

Skills & Competencies

Strong investigative and analytical abilities.
Advanced negotiation and conflict-resolution skills.
Excellent verbal and written communication skills.
Ability to build trust and rapport with customers during stressful situations.
Strong organizational and time-management skills.
Ability to prioritize competing demands and manage a high-volume caseload.
Sound decision-making and problem-solving capabilities.
Ability to work independently with minimal supervision.
Collaborative team player with the ability to influence and partner across functions.
Commitment to continuous learning and professional development.
Ability to effectively mentor and develop less experienced team members.

Technical Requirements

Advanced knowledge of homeowners' property insurance coverage and claim handling practices.
Proficiency with Xactimate and XactAnalysis.
Experience utilizing claims management systems and estimating platforms.
Knowledge of applicable state regulations, policy interpretation, and coverage analysis.
Strong understanding of property construction, repair methods, mitigation practices, and restoration processes.
Ability to evaluate complex losses and prepare accurate estimates and claim documentation.
Must possess or be able to obtain and maintain all required state adjuster licenses.

Travel Requirements

Regular field travel required to investigate losses, conduct inspections, perform reinspections, attend settlement conferences, and meet with customers and vendors.
Must be available for extended overnight travel as business needs dictate.
Ability to respond to catastrophe (CAT) deployments, including travel on short notice.
Travel may occur during business and non-business hours, including evenings and weekends.
Valid driver's license and acceptable driving record required.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $87,700 - $126,100

Benefits Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.

401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.

Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.

Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time.

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