Bowery & Bash | Chicago, IL
Full-Time | Non-Exempt | In-Office Schedule: 8:00 AM – 4:00 PM Compensation Range: $70,000–$80,000 + bonus opportunities
Performance-Based Incentives: This role is eligible for quarterly bonuses based on key performance indicators. Specific metrics and goals will be outlined in the incentive plan provided upon hire.
About Bowery & Bash
Bowery & Bash is a women-owned (WBENC-certified) luxury event furniture rental company based in Chicago, serving corporate event planners, experiential agencies, and luxury wedding planners in Chicago and beyond. As we scale into new cities and streamline operations, we're building the backbone to support that growth, starting with our warehouse and logistics operations.
The Opportunity
We're looking for a Logistics & Warehouse Operations Manager to take full ownership of our warehouse, fleet, and delivery operations. This is a strategic ownership position for someone with a proven record of building systems, leading people, and being directly accountable for the operational engine that gets our inventory into the field and back, on time, every time.
You'll manage the full lifecycle of our physical operations: delivery execution, fleet compliance, crew performance, and the systems that hold it all together. You'll also own people management for the warehouse and crew team, including hiring, training, and performance accountability.
If you're energized by solving logistics problems before they become fire drills, building systems from scratch, and managing a team with clear expectations and real consequences, this role is built for you.
Key Responsibilities
Strategic Ownership
- Own warehouse and logistics operations end-to-end (with the help of our mighty team)
- Identify and resolve operational bottlenecks before they impact delivery or client experience
- Serve as the primary point of accountability for all warehouse and dispatching operations
People Management & Hiring
- Directly manage warehouse and crew staff, including performance evaluation using our People Analyzer framework
- Lead hiring efforts for warehouse and crew roles, including screening, interviewing, and onboarding
- Set clear expectations and hold team members accountable to performance standards
Delivery Success
- Oversee crews to ensure on-time, damage-free delivery and pickup across all markets
- Own the delivery process from dispatch through completion, including quality control
Long-Haul Orders
- Plan and manage logistics for long-haul and out-of-market orders, including routing, crew assignment, and travel logistics
- Book and oversee freight company logistics, ensuring profitability and scalability as we expand out-of-state coverage
Growth-Mindedness
- Support operational scaling into new and existing markets
- Build repeatable systems and processes that can flex as order volume and geographic footprint increase
- Bring a growth-minded, innovative approach that aligns with the company's long-term vision
Fleet Compliance & Insurance
- Maintain fleet compliance with all applicable regulations and safeguards
- Manage vehicle insurance requirements and documentation
- Administer DOT audits
- Oversee vehicle maintenance schedules and readiness
Delivery Fees & Fuel Card Payments
- Manage delivery fee structures and ensure accurate application across orders and within our rental software
- Oversee fuel card program administration and payment reconciliation
- Manage expenses and budget allocation
Warehouse Systems
- Own and continuously improve warehouse systems, workflows, and organization
- Ensure inventory tracking, checklists, and SOPs are followed and kept current
Safety & Training
- Develop and lead safety protocols and training programs for warehouse and crew staff
- Ensure compliance with workplace safety standards
Payroll Reporting
- Prepare and manage payroll reporting for warehouse and delivery crew staff
- Ensure accurate time tracking and reporting for payroll processing
Crew Point System
- Administer and maintain the crew point system used to track performance, accountability, and incentives
- Use point system data to inform coaching, recognition, and disciplinary decisions
What We're Looking For
- Proven experience managing warehouse, logistics, or fleet operations, ideally in events, hospitality, or a related industry
- Demonstrated ability to manage and develop a team, including direct hiring and performance management experience
- Strong organizational skills with the ability to build and maintain systems from the ground up
- Comfort with accountability frameworks and data-informed performance management
- Familiarity with fleet compliance, insurance, and vehicle maintenance requirements a plus
- Ability to work on-site, 8:00 AM – 4:00 PM, with flexibility for delivery-driven schedule demands, offering on-call support as needed
- A strategic mindset paired with a willingness to be hands-on when needed
BenefitsEligible 90 days after start date
Paid Time Off
- Accrued Paid Time Off: 10 days annually ( Prorated PTO days will be accrued calculated based on start date)
- Company closure: Week between Christmas and New Year’s Day
- Total of approximately 3 weeks paid time off annually
- Vacation eligibility begins after 90 days
- Sick Time: 40 hours annually
- “Feel Good” Personal Days: 16 hours annually
- 7 Paid Federal Holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Insurance & Retirement
- Healthcare, Dental, and Vision coverage
- Short-term and long-term disability insurance
- 401(k)
Why Bowery & Bash
This is a chance to own and optimize a critical function at a growing, fast-paced company, with direct influence over how our operations scale. You'll work closely with company leadership and have real authority to shape the systems, standards, and team culture of our warehouse and logistics function.
Employment with Bowery & Bash is at-will, meaning either the employee or the company may
terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.
Bowery & Bash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by law.
