IT Systems and Operations Manager

California Miramar University • Full-time • San Diego, CA, US • 1m ago

California Miramar University is a growing institution, and we are hiring an IT Systems and Operations Manager to lead our IT operations and scale the technology. This is a hands-on leadership role with real ownership: you'll guide a small IT team, run our core academic systems, lead a major platform migration, and help build the tools and infrastructure that will support us as we grow.

What You'll Do

Lead and mentor a 2-person IT team, setting priorities and clarifying responsibilities.
Own day-to-day administration of our Student Information System (SIS) and Learning Management System (LMS) — configuration, access, troubleshooting, and data integrity.
Lead the migration from Anthology and Moodle to Populi for both SIS and LMS functions.
Coordinate with vendors and partner with faculty, staff, and university leadership.
Improve help desk and ticket escalation workflows, and support faculty, staff, and students with their technology needs.
Build and maintain documentation, SOPs, and training for staff and faculty.
Apply cybersecurity best practices and keep our systems supporting academic, administrative, compliance, and student services operations.
Oversee scaling of IT systems, processes, and infrastructure as the university grows.
Build new AI-powered tools that help staff and students get answers and resolve issues faster.

Qualification Requirements:

3–5 years of relevant IT experience, including experience in a higher education environment.
Hands-on experience with both a Student Information System (SIS) and a Learning Management System (LMS).
Experience managing or mentoring a small team.
Strong skills across user support, troubleshooting, reporting, permissions, data integrity, and vendor coordination.
Bachelor's degree, or equivalent professional experience.

Preferred Qualifications:

Experience with Anthology, Moodle, and/or Populi.
Experience leading SIS/LMS migration or implementation projects.
Familiarity with higher-ed compliance, accreditation, enrollment, registrar workflows, student records, and system integrations.
Experience creating SOPs, improving help desk workflows, and managing technology vendors.

Why Join Us

This is a high-impact role at a pivotal moment for a growing university. You'll lead a full platform transition and, once Populi is live, build new AI-powered tools and oversee how our technology scales as we grow — combining systems leadership with real innovation and room to expand your own scope over time.

Schedule

Full-time, 9:30am - 6pm, on-site in San Diego. Occasional later hours to support evening classes, and occasional travel to San Jose, CA.

Benefits

Dental insurance

Health insurance

Paid time off

Compensation Range: $75,000.00 - $90,000.00 per year