Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
【Job Details】
- Job Title: Head of Last Mile
- Location: Fontana, CA
- Annual Salary: $100,000 - $130,000 USD + Annual Performance Bonus
Job Summary:
The Head of Last Mile will be responsible for strategically leading and optimizing all aspects of JD Logistics US's last-mile delivery operations. This role focuses on enhancing efficiency, reducing costs, and ensuring exceptional customer delivery experiences across the United States.
What You'll Do:
- Develop and execute comprehensive last-mile strategies that align with JD Logistics US's overall business objectives, including network design, technology adoption, and operational best practices.
- Oversee and manage the end-to-end last-mile delivery process, from sortation and dispatch to final customer delivery, ensuring high service levels and operational excellence.
- Lead, mentor, and develop a high-performing team of last-mile professionals, fostering a culture of continuous improvement, accountability, and customer centricity.
- Identify, evaluate, and implement innovative technologies and solutions to optimize routing, tracking, fleet management, and delivery efficiency.
- Establish and monitor key performance indicators (KPIs) for last-mile operations, including on-time delivery, cost per delivery, customer satisfaction, and driver productivity, taking corrective actions as needed.
- Manage budgets and financial performance for the last-mile division, identifying opportunities for cost savings and revenue generation.
- Collaborate closely with internal stakeholders, including operations, sales, IT, and customer service teams, to ensure seamless integration and alignment of last-mile activities.
- Negotiate and manage relationships with external partners, including carriers, technology providers, and logistics service providers.
- Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
- Analyze market trends, competitive landscape, and customer feedback to continually adapt and improve last-mile services.
About You:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10-12 years of progressive experience in logistics and supply chain management, with at least 5 years specifically focused on last-mile delivery operations at a senior leadership level.
- Proven track record of successfully managing large-scale last-mile networks, including fleet management, route optimization, and delivery technology implementation.
- Deep understanding of the e-commerce logistics landscape and customer expectations for last-mile delivery.
- Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
- Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
- Excellent communication, negotiation, and interpersonal skills, capable of building strong relationships with internal and external stakeholders.
- Proficiency in logistics software, route optimization tools, and general business applications.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Willingness to travel as required.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
