Supply Chain Returns Coordinator
Location: Portland, OR (On-Site Monday-Friday)
Employment Type: Full-Time
Compensation: Up to $42,000 annually
Work Authorization: All candidates must be able to work on our W2 without sponsorship now or in the future. No C2C or third-party vendors.
Blue Chip Talent is seeking a highly organized and customer-focused Supply Chain Returns Coordinator to support and optimize product and parts returns across our service and distribution network.
This role is responsible for coordinating the movement, processing, and disposition of returned products and service parts while ensuring accurate documentation, timely resolution, and a positive customer experience. The ideal candidate enjoys problem-solving, working across multiple teams, and helping improve operational processes within a supply chain environment.
This is an excellent opportunity for an early-career professional looking to build experience in supply chain operations, reverse logistics, and product lifecycle management.
Key Responsibilities
- Coordinate the end-to-end product and parts returns process across dealers, service centers, distribution facilities, and customers
- Review and process return requests while ensuring compliance with company policies and procedures
- Track returned inventory and monitor product movement through the reverse logistics process
- Work closely with Supply Chain, Distribution, Customer Service, Warranty, and Operations teams to ensure timely resolution of returns-related issues
- Investigate return discrepancies, damaged shipments, missing components, and processing exceptions
- Maintain accurate records and documentation related to product returns, credits, and inventory adjustments
- Assist with root cause investigations to identify recurring return trends and product quality concerns
- Support inventory recovery, refurbishment, repair, replacement, and disposition activities when applicable
- Help develop and maintain standard operating procedures and process documentation
- Respond to inquiries from internal stakeholders, field personnel, dealers, and customers regarding return status and requirements
- Participate in process improvement initiatives focused on reducing return cycle times and improving operational efficiency
- Monitor returns performance metrics and provide updates to management
Required Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or a related field preferred
- Equivalent combination of education and relevant experience will be considered
- 1-2 years of experience in supply chain operations, logistics, customer service, inventory management, returns processing, warehouse operations, or related fields
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced operational environment
- Effective verbal and written communication skills
- Strong problem-solving abilities and willingness to investigate issues through resolution
- Ability to work collaboratively with cross-functional teams
- Proficiency with Microsoft Office applications, including:
- Excel
- Word
- PowerPoint
- Ability to make sound decisions and work independently within established processes
Preferred Qualifications
- Experience supporting reverse logistics, product returns, warranty administration, or inventory control processes
- Experience using SAP or other ERP systems
- Exposure to warehouse, distribution, manufacturing, or supply chain environments
- Familiarity with inventory transactions, material movement, and product lifecycle processes
- Understanding of continuous improvement principles and process standardization
- Experience working with operational performance metrics and reporting
What Success Looks Like
- Accurate and timely processing of product and parts returns
- Effective coordination across supply chain, operations, and customer-facing teams
- Reduced return processing delays and improved turnaround times
- Strong attention to detail resulting in fewer errors and exceptions
- Positive relationships with internal stakeholders, dealers, and customers
- Contributions to process improvements that enhance operational efficiency and customer satisfaction
Experience Level
This is not a Senior-level position.
We are seeking candidates with:
- 1-2 years of professional experience and a Bachelor's degree, or
- 4-5 years of relevant experience in lieu of a degree
Candidates must currently reside in the Portland, Oregon area and be able to work on-site Monday through Friday.
