Supply Chain Returns Coordinator

Location: Portland, OR (On-Site Monday-Friday)

Employment Type: Full-Time

Compensation: Up to $42,000 annually

Work Authorization: All candidates must be able to work on our W2 without sponsorship now or in the future. No C2C or third-party vendors.

Blue Chip Talent is seeking a highly organized and customer-focused Supply Chain Returns Coordinator to support and optimize product and parts returns across our service and distribution network.

This role is responsible for coordinating the movement, processing, and disposition of returned products and service parts while ensuring accurate documentation, timely resolution, and a positive customer experience. The ideal candidate enjoys problem-solving, working across multiple teams, and helping improve operational processes within a supply chain environment.

This is an excellent opportunity for an early-career professional looking to build experience in supply chain operations, reverse logistics, and product lifecycle management.

Key Responsibilities

Coordinate the end-to-end product and parts returns process across dealers, service centers, distribution facilities, and customers
Review and process return requests while ensuring compliance with company policies and procedures
Track returned inventory and monitor product movement through the reverse logistics process
Work closely with Supply Chain, Distribution, Customer Service, Warranty, and Operations teams to ensure timely resolution of returns-related issues
Investigate return discrepancies, damaged shipments, missing components, and processing exceptions
Maintain accurate records and documentation related to product returns, credits, and inventory adjustments
Assist with root cause investigations to identify recurring return trends and product quality concerns
Support inventory recovery, refurbishment, repair, replacement, and disposition activities when applicable
Help develop and maintain standard operating procedures and process documentation
Respond to inquiries from internal stakeholders, field personnel, dealers, and customers regarding return status and requirements
Participate in process improvement initiatives focused on reducing return cycle times and improving operational efficiency
Monitor returns performance metrics and provide updates to management

Required Qualifications

Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or a related field preferred
Equivalent combination of education and relevant experience will be considered
1-2 years of experience in supply chain operations, logistics, customer service, inventory management, returns processing, warehouse operations, or related fields
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced operational environment
Effective verbal and written communication skills
Strong problem-solving abilities and willingness to investigate issues through resolution
Ability to work collaboratively with cross-functional teams
Proficiency with Microsoft Office applications, including:
Excel
Word
PowerPoint
Ability to make sound decisions and work independently within established processes

Preferred Qualifications

Experience supporting reverse logistics, product returns, warranty administration, or inventory control processes
Experience using SAP or other ERP systems
Exposure to warehouse, distribution, manufacturing, or supply chain environments
Familiarity with inventory transactions, material movement, and product lifecycle processes
Understanding of continuous improvement principles and process standardization
Experience working with operational performance metrics and reporting

What Success Looks Like

Accurate and timely processing of product and parts returns
Effective coordination across supply chain, operations, and customer-facing teams
Reduced return processing delays and improved turnaround times
Strong attention to detail resulting in fewer errors and exceptions
Positive relationships with internal stakeholders, dealers, and customers
Contributions to process improvements that enhance operational efficiency and customer satisfaction

Experience Level

This is not a Senior-level position.

We are seeking candidates with:

1-2 years of professional experience and a Bachelor's degree, or
4-5 years of relevant experience in lieu of a degree

Candidates must currently reside in the Portland, Oregon area and be able to work on-site Monday through Friday.

Blue Chip Talent

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