Position Title: Account Project Coordinator
Department: Customer Service
Reports to: Business Development Manager
Position Summary: Mountain Country Foods – Oklahoma is a dog treat co-manufacturer, and we partner with brands across the country. The Account Project Coordinator serves as a primary point of contact for our customers, including large national accounts - handling everything from day-to-day inquiries, issue resolution, managing projects from product development, through production, and delivery. This is a high-visibility role that blends customer service excellence with cross-functional project coordination.
Key Responsibilities:
- Serve as a responsive, professional point of contact for brand partners and national accounts
- Handle and resolve customer complaints and inquiries with the goal of ensuring a positive experience
- Coordinate customer service needs with the appropriate internal departments
- Investigate and correct errors related to orders and services
- Communicate solutions, successes, and opportunities to the rest of the MCF team
- Manage customer projects end-to-end, from product development through production, packaging, and shipment
- Coordinate cross-functionally with Operations, Finance, Procurement, and R&D to keep all teams aligned
- Track timelines, follow up on progress, and keep everything organized so nothing falls through the cracks
- Analyze internal processes and recommend procedural or policy improvements
- Help ensure products are delivered accurately and on time — every time
Qualifications:
- Bachelor's degree OR 4-years plus of equivalent hands-on professional experience
- Strong organizational skills with the ability to manage multiple priorities at once
- Excellent verbal and written communication skills, including camera and phone etiquette
- Sharp analytical and problem-solving skills with strong attention to detail
- Comfortable working independently and collaboratively in a team environment
- Proficient computer skills
- Experience in manufacturing, consumer goods, food production, or customer-facing roles is a plus
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Vision insurance
Work Location: In person