Position Title: Account Project Coordinator

Department: Customer Service

Reports to: Business Development Manager

Position Summary: Mountain Country Foods – Oklahoma is a dog treat co-manufacturer, and we partner with brands across the country. The Account Project Coordinator serves as a primary point of contact for our customers, including large national accounts - handling everything from day-to-day inquiries, issue resolution, managing projects from product development, through production, and delivery. This is a high-visibility role that blends customer service excellence with cross-functional project coordination.

Key Responsibilities:

Serve as a responsive, professional point of contact for brand partners and national accounts
Handle and resolve customer complaints and inquiries with the goal of ensuring a positive experience
Coordinate customer service needs with the appropriate internal departments
Investigate and correct errors related to orders and services
Communicate solutions, successes, and opportunities to the rest of the MCF team
Manage customer projects end-to-end, from product development through production, packaging, and shipment
Coordinate cross-functionally with Operations, Finance, Procurement, and R&D to keep all teams aligned
Track timelines, follow up on progress, and keep everything organized so nothing falls through the cracks
Analyze internal processes and recommend procedural or policy improvements
Help ensure products are delivered accurately and on time — every time

Qualifications:

Bachelor's degree OR 4-years plus of equivalent hands-on professional experience
Strong organizational skills with the ability to manage multiple priorities at once
Excellent verbal and written communication skills, including camera and phone etiquette
Sharp analytical and problem-solving skills with strong attention to detail
Comfortable working independently and collaboratively in a team environment
Proficient computer skills
Experience in manufacturing, consumer goods, food production, or customer-facing roles is a plus

Pay: $50,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Profit sharing
Vision insurance

Work Location: In person

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Account Project Coordinator

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