Industry: Luxury Consumer Goods / Textiles
Location: South Elgin, IL (Onsite)
Compensation: $150,000 Base Salary + Up to $50,000 Bonus +
Reports To: CEO & CTO
We are seeking an experienced Director of Fulfillment to lead warehouse operations, order fulfillment, inventory management, and logistics for a growing omnichannel luxury consumer products company.
This is a highly visible leadership role responsible for ensuring warehouse and fulfillment operations work seamlessly together to deliver an exceptional customer experience. The ideal candidate brings strong operational leadership, a data-driven mindset, and experience managing high-volume fulfillment environments for premium consumer products.
This position will oversee a team of 50+ employees while driving operational excellence, process improvement, inventory accuracy, cost control, and scalable growth.
What You'll Do
Operations & Fulfillment Leadership
- Lead, coach, and develop a team of 50+ warehouse and fulfillment professionals
- Oversee daily warehouse and fulfillment operations to ensure productivity, quality, and service goals are achieved
- Monitor workflow throughout the day and proactively address operational bottlenecks
- Drive accountability around department KPIs, productivity metrics, quality standards, and workload completion
Process Improvement & Continuous Growth
- Analyze fulfillment performance data to identify opportunities for operational improvement
- Develop and present recommendations to executive leadership
- Implement process improvements that increase efficiency, accuracy, and scalability
- Partner with technology leadership to improve fulfillment systems and automation capabilities
Financial & Inventory Management
- Manage fulfillment budgets and operational expenses
- Partner with Finance on forecasting, labor planning, inventory valuation, shrinkage, and capital expenditures
- Maintain inventory accuracy and ensure strong inventory control practices
- Develop reporting and analytics to support informed business decisions
Logistics & Vendor Management
- Manage relationships with shipping and logistics partners including UPS, FedEx, USPS, and freight providers
- Negotiate service improvements and cost-saving opportunities
- Coordinate domestic and international inbound freight shipments
- Ensure timely and cost-effective product movement throughout the supply chain
Leadership & Culture
- Build and maintain a high-performance, accountability-driven culture
- Coach and develop department managers and supervisors
- Establish clear expectations and performance standards across teams
- Foster collaboration, engagement, and continuous improvement
What We're Looking For
Required Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
- 5+ years of leadership experience in fulfillment, warehouse operations, logistics, or supply chain management
- Proven experience leading large operational teams in a fast-paced environment
- Strong analytical skills with experience using data to drive operational decisions
- Experience managing budgets, forecasting, labor planning, and operational metrics
- Exceptional leadership, communication, and team development skills
Highly Preferred
- Experience within luxury consumer products, premium retail, apparel, accessories, beauty, jewelry, specialty goods, home décor, textiles, or other small, high-volume products
- Experience supporting omnichannel fulfillment operations (eCommerce, wholesale, retail, direct-to-consumer)
Location: South Elgin, IL (Onsite)
Compensation: $100,000 - $150,000 Base Salary
Employment Type: Full-Time
