Industry: Luxury Consumer Goods / Textiles

Location: South Elgin, IL (Onsite)

Compensation: $150,000 Base Salary + Up to $50,000 Bonus +

Reports To: CEO & CTO

We are seeking an experienced Director of Fulfillment to lead warehouse operations, order fulfillment, inventory management, and logistics for a growing omnichannel luxury consumer products company.

This is a highly visible leadership role responsible for ensuring warehouse and fulfillment operations work seamlessly together to deliver an exceptional customer experience. The ideal candidate brings strong operational leadership, a data-driven mindset, and experience managing high-volume fulfillment environments for premium consumer products.

This position will oversee a team of 50+ employees while driving operational excellence, process improvement, inventory accuracy, cost control, and scalable growth.

What You'll Do

Operations & Fulfillment Leadership

Lead, coach, and develop a team of 50+ warehouse and fulfillment professionals
Oversee daily warehouse and fulfillment operations to ensure productivity, quality, and service goals are achieved
Monitor workflow throughout the day and proactively address operational bottlenecks
Drive accountability around department KPIs, productivity metrics, quality standards, and workload completion

Process Improvement & Continuous Growth

Analyze fulfillment performance data to identify opportunities for operational improvement
Develop and present recommendations to executive leadership
Implement process improvements that increase efficiency, accuracy, and scalability
Partner with technology leadership to improve fulfillment systems and automation capabilities

Financial & Inventory Management

Manage fulfillment budgets and operational expenses
Partner with Finance on forecasting, labor planning, inventory valuation, shrinkage, and capital expenditures
Maintain inventory accuracy and ensure strong inventory control practices
Develop reporting and analytics to support informed business decisions

Logistics & Vendor Management

Manage relationships with shipping and logistics partners including UPS, FedEx, USPS, and freight providers
Negotiate service improvements and cost-saving opportunities
Coordinate domestic and international inbound freight shipments
Ensure timely and cost-effective product movement throughout the supply chain

Leadership & Culture

Build and maintain a high-performance, accountability-driven culture
Coach and develop department managers and supervisors
Establish clear expectations and performance standards across teams
Foster collaboration, engagement, and continuous improvement

What We're Looking For

Required Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
5+ years of leadership experience in fulfillment, warehouse operations, logistics, or supply chain management
Proven experience leading large operational teams in a fast-paced environment
Strong analytical skills with experience using data to drive operational decisions
Experience managing budgets, forecasting, labor planning, and operational metrics
Exceptional leadership, communication, and team development skills

Highly Preferred

Experience within luxury consumer products, premium retail, apparel, accessories, beauty, jewelry, specialty goods, home décor, textiles, or other small, high-volume products
Experience supporting omnichannel fulfillment operations (eCommerce, wholesale, retail, direct-to-consumer)

Location: South Elgin, IL (Onsite)

Compensation: $100,000 - $150,000 Base Salary

Employment Type: Full-Time

Crawford Thomas Recruiting

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