Operational Logistics & Shipment Management

• Oversee the end-to-end import process for air and ocean shipments, ensuring timely and accurate execution of each stage of the shipment lifecycle.

• Execute and monitor daily air and ocean operations via internal software and other logistics software platforms.

• Coordinate and distribute all necessary import documentation (e.g., commercial invoices, packing lists, bills of lading) to internal and external stakeholders, ensuring full compliance with all regulatory and procedural standards.

• Communicate regularly and effectively with carriers, warehouses and third-party vendors to track shipment progress and ensure service quality.

• Provide timely updates and proof of delivery (POD) to customers.

• Respond promptly to booking requests, rate inquiries, and operational issues from clients and partners.

• Submit all relevant documentation and data to the customs brokerage team to facilitate timely clearance of goods.

Customer & Account Management

• Serve as the primary point of contact for strategic import accounts, facilitating communication between clients and logistics providers to ensure high service levels.

• Ensure shipment-level communication between RGLUSA and external parties is consistent, professional, and in line with company standards.

• Proactively identify and pursue opportunities to grow business and increase revenue with existing and new customers.

• Support strategic account growth by aligning services with client goals and providing value-added logistics solutions.

Compliance & Quality Assurance

• Review and ensure adherence to all relevant SOPs, including compliance with TSA, ISO, TAPA, IMDG, and other applicable standards.

• Maintain thorough, accurate records of all shipments, invoices, and correspondence in accordance with internal audit and quality procedures.

• Issue freight invoices and debit notes to customers and vendors in a timely and accurate manner.

Professional Development & Team Contribution

• Proactively contribute ideas and feedback to improve internal processes, training programs, and operational efficiency.

• Participate in ongoing learning opportunities to enhance knowledge of industry trends, compliance requirements, and technology tools relevant to international logistics.

Reliance Global Logistics

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Import Logistics Coordinator