As the Ecommerce Operations coordinator, Direct to Consumer (DTC)/Marketplace/Dropship, for Max Mara Fashion Group, you will play a critical role in overseeing and optimizing various aspects of the dropship process as well as supporting the DTC operational business. From catalog management, inventory oversight, EDI processes, Marketplace order management, and customer care, you will ensure seamless operations to ultimately drive the online marketplace & dropship business. DTC responsibilities will include working with logistics and customer care to ensure the smooth operation of the website. Your responsibilities will span multiple areas and teams, requiring excellent organizational, communication, and problem-solving skills.
Marketplace/Dropship Key Responsibilities
- :
Prioritize catalog management by collaborating with Account Managers to meet deadlines and address outstanding points. Regularly scan websites to ensure timely updates and live styles on the platfor - m.Oversee inventory adjustments from season to season in the relevant platform
- s.Ensure correct publication of stock, partner with order placements, and monitor timely deliverie
- s.Collaborate with the logistics team to ensure timely and accurate order shipments, including packaging adherence to Service Level Agreement
- s.Assist the omnichannel operations team with bulk returns, ensuring timely shipping and proper closure of Return Authorizations (RA
- ).Manage UPC/EAN to match SKUs on the Max Mara sid
- e.Work closely with other departments and demonstrate proficiency in EDI managemen
- t.Assist in facilitating the seamless progression of orders through the management system by promptly addressing any issue
- s.Generate weekly/bi-weekly reports on key performance indicator
- s.Pull and audit weekly selling repor
- tsProvide routine updates on sales vs. shipments, reconciling with the finance tea
- m.Coordinate second-level customer care inquiries with 3rd parti
es
DTC Key Responsibiliti
- es:
Manage the customer care agency across all br - andsTrain and develop customer care ag
- entsEnsure KPIs and SLAs of client care are met through repor
- tingConduct regular audits of agency performance and qua
- litySupport the agency on high-priority and level 2 client care is
- suesUnderstand operational processes and systems to support client requ
- estsPartner with finance and logistics on client-related is
- suesWork cross-functionally with operations and logistics to help monitor inbound and outbound shipments/ret
- urnsAssist with day-to-day and catalog manage
ment
Qualificat
ions:Bachelor’s d
egreeProven experience in dropship, marketplace management, inventory management, and EDI catalog manage
ment.Strong analytical and problem-solving sk
ills.Excellent communication and collaboration abili
ties.Ability to manage multiple tasks and deadlines effecti
vely.2 -3 years prior experience in the fashion industry is a
plus.
