Overview
Haptiq is an AI-native enterprise solutions company with purpose-built technology for public & private companies, governments, institutions, asset managers and family offices. With headquarters in New York City and four global offices, Haptiq is supported by more than 300 engineers and delivery professionals across the globe. By centralizing and unifying data, automating workflows, and surfacing predictive insights, Haptiq enables organizations to scale operational excellence and generate alpha across complex enterprise environments.
The Opportunity
We are seeking a highly strategic and execution-focused Chief Operating Officer (COO) to lead and scale our day-to-day operations. As the COO, you are the architect of our execution. While the CEO focuses on the "why" and the long-term vision, you own the "how." You will translate our ambitious roadmap into a scalable operational reality, ensuring every department, from Engineering to Customer Success, is aligned, efficient, and hitting its KPIs. This role requires a strong operator who can balance high-level strategy with hands-on execution in a fast-paced environment.
Responsibilities and Duties
- Operational Scaling: Design and implement business processes that allow the company to scale 2x–5x without breaking.
- Strategic Alignment: Partner with the CEO to refine the corporate strategy and ensure it is communicated and executed across all teams.
- Cross-Functional Leadership: Break down silos between Product, Sales, Marketing, Engineering, HR, and Finance to ensure a unified engine.
- Performance Management: Establish and track OKRs and internal metrics to measure the health of both the business and key functional units.
- Customer Operations: You will directly own customer success, support, and implementation teams, ensuring our customer experience is top-notch
- Culture & Talent: Work with HR to build a high-performance culture, focusing on talent retention and leadership development during rapid growth.
- Capital & Resource Allocation: Oversee budgeting and resource planning to ensure we are investing in the right high-leverage areas.
- Lead the development and implementation of a scalable professional services function, ensuring high-quality delivery, operational efficiency, and alignment with customer success and business objectives
What We’re Looking For
- The "Scaler" Experience: You’ve likely been a COO at a tech startup that grew from Series B to D, or you’ve managed a significant business unit in a larger tech firm.
- Data-Driven DNA: You don't just "feel" how the business is doing; you use data to diagnose bottlenecks and forecast growth.
- The "Chief Peacemaker": You have the emotional intelligence to manage strong personalities and align conflicting departmental goals.
- Tech-Fluent: You understand the software development lifecycle (SDLC) and how SaaS/Product-led growth models work.
- Action-Oriented: You prefer a "done" over "perfect" mindset and thrive in the chaos of a fast-moving environment.
Requirements
- 8–15+ years of experience in operations, strategy, consulting, or general management
- Proven experience in a leadership role as a COO
- Strong track record of scaling operations in a high-growth environment (startup or tech preferred)
- Deep understanding of business metrics, financial modeling, and performance management
- Exceptional project management and organizational skills
- Strong communication and stakeholder management skills
- Experience in running and growing professional services.
- Experience working cross-functionally with Product, Engineering, and Commercial teams
Pluses
- MBA or equivalent experience
- Experience in technology organizations, preferably in SaaS and/or AI
- Experience with global teams and distributed work environments
- Background in PE-backed companies or working with investors/board members
Benefits
- Flexible work arrangements (including hybrid mode)
- Great Paid Time Off (PTO) policy
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- 401(k) retirement plan
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP)
- Opportunities for professional growth and development.
- A supportive, dynamic, and inclusive work environment.
Why Join Us?
We value creative problem solvers who learn fast, work well in an open and diverse environment, and enjoy pushing the bar for success ever higher. We do work hard, but we also choose to have fun while doing it.
The annual compensation range for this role is $290,000 - $320,000 USD.
This position is eligible for both bonus and equity compensation.
