Overview:
Our client, an industry-leading and award-winning organization, is seeking a Director of Logistics to oversee and optimize global import operations. This individual will lead logistics strategy, ensure compliance with international trade regulations, and drive operational excellence across the supply chain.
The role partners closely with internal departments to improve ERP/CRM system utilization, streamline logistics processes, and lead a high-performing team focused on efficient, cost-effective, and timely product movement.
Key Responsibilities:
- Oversee day-to-day import logistics operations while ensuring adherence to company standards and international trade compliance requirements.
- Coordinate international shipments from overseas ports to domestic warehouse locations, including scheduling, tracking, and issue resolution.
- Manage freight and transportation spend, negotiate carrier contracts and rates, and identify cost-saving opportunities.
- Build and maintain strong relationships with customers, vendors, carriers, customs brokers, and freight forwarders.
- Provide expertise on customs documentation, import regulations, USDA/FDA requirements, and trade compliance procedures.
- Develop, implement, and refine SOPs to improve operational efficiency, accuracy, and scalability.
- Drive effective use and continuous improvement of ERP (Business Central) and CRM (Customer Engagement) systems.
- Monitor logistics trends, market conditions, and regulatory changes to proactively recommend operational improvements.
- Resolve shipment delays, discrepancies, and customer issues in a timely and professional manner.
- Track and report on key logistics metrics, shipment performance, and operational KPIs.
- Support system upgrades and enhancements through testing, validation, and process feedback.
Qualifications:
- Bachelor’s degree in Logistics, Supply Chain, Transportation, Business, or a related field preferred; equivalent experience considered.
- 5+ years of experience in import/export logistics within a global supply chain environment.
- Previous leadership experience managing logistics or import operations teams.
- Bilingual English/Spanish skills are a plus.
- Experience working in fast-paced, multicultural business environments preferred.
Core Competencies:
- Strong understanding of international supply chain operations, import compliance, and global trade practices.
- Knowledge of Incoterms, customs procedures, USDA/FDA regulations, and port operations.
- Experience with ocean freight, domestic transportation, and carrier management.
- Hands-on experience with TMS, WMS, ERP platforms, and transportation/logistics systems.
- Excellent communication, negotiation, and relationship management skills.
- Strong analytical and problem-solving abilities with exceptional attention to detail.
- Ability to prioritize competing demands and operate effectively under tight deadlines.
- Collaborative leadership style with strong business acumen and operational mindset.
- Self-starter with the adaptability and initiative to thrive in a dynamic environment.
