Position Overview
We are looking for a Client Program Manager (CPM) to support the delivery and operations of large-scale enterprise upskilling and learning programs. This role will work closely with cross-functional teams, facilitators, and client stakeholders to ensure smooth execution of virtual learning initiatives and learner engagement activities.
The ideal candidate should have strong program/project management capabilities, excellent communication skills, and experience supporting client-facing learning or transformation programs.
This is a contractual role supporting enterprise learning and workforce transformation initiatives for global clients.
Key Responsibilities
- Manage day-to-day operations of enterprise learning and upskilling programs
- Coordinate with internal teams, facilitators, and client stakeholders to ensure smooth program delivery
- Support live virtual learning sessions by acting as session coordinator/moderator (MC support)
- Manage learner communications, scheduling, reminders, and engagement activities
- Track learner participation, completion, attendance, and related program metrics
- Support LMS/content updates and operational program setup activities
- Prepare reports, dashboards, and status updates for stakeholders
- Ensure timelines, milestones, and deliverables are executed efficiently
- Coordinate across multiple stakeholders and manage program logistics
- Support issue resolution and proactively identify operational improvements
- Work closely with global teams while supporting North America business hours
Required Skills & Experience
- 5–7+ years of experience in Program Management, Project Management, Learning Operations, Customer Success, or related roles
- Strong stakeholder management and client-facing communication skills
- Experience coordinating enterprise learning, transformation, or upskilling programs
- Comfortable facilitating or moderating virtual/live sessions
- Strong organizational and multitasking abilities
- Experience working with cross-functional and global teams
- Strong reporting, analytics, and operational tracking skills
- Proficiency in PowerPoint, Excel, Word, and collaboration tools
- Ability to manage multiple priorities in a fast-paced environment
- Professional communication and presentation skills
Preferred Background
Candidates with experience in any of the following areas are preferred:
- Enterprise Learning / EdTech
- Learning Operations
- Customer Success / Program Delivery
- Consulting Operations / PMO
- Workforce Transformation
- Digital Learning Programs
Experience with LMS platforms, learner engagement programs, and virtual facilitation support will be an added advantage.
Pay: $50.00 - $60.00 per hour
Benefits:
Work Location: Remote
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