Position Overview

We are looking for a Client Program Manager (CPM) to support the delivery and operations of large-scale enterprise upskilling and learning programs. This role will work closely with cross-functional teams, facilitators, and client stakeholders to ensure smooth execution of virtual learning initiatives and learner engagement activities.

The ideal candidate should have strong program/project management capabilities, excellent communication skills, and experience supporting client-facing learning or transformation programs.

This is a contractual role supporting enterprise learning and workforce transformation initiatives for global clients.

Key Responsibilities

Manage day-to-day operations of enterprise learning and upskilling programs
Coordinate with internal teams, facilitators, and client stakeholders to ensure smooth program delivery
Support live virtual learning sessions by acting as session coordinator/moderator (MC support)
Manage learner communications, scheduling, reminders, and engagement activities
Track learner participation, completion, attendance, and related program metrics
Support LMS/content updates and operational program setup activities
Prepare reports, dashboards, and status updates for stakeholders
Ensure timelines, milestones, and deliverables are executed efficiently
Coordinate across multiple stakeholders and manage program logistics
Support issue resolution and proactively identify operational improvements
Work closely with global teams while supporting North America business hours

Required Skills & Experience

5–7+ years of experience in Program Management, Project Management, Learning Operations, Customer Success, or related roles
Strong stakeholder management and client-facing communication skills
Experience coordinating enterprise learning, transformation, or upskilling programs
Comfortable facilitating or moderating virtual/live sessions
Strong organizational and multitasking abilities
Experience working with cross-functional and global teams
Strong reporting, analytics, and operational tracking skills
Proficiency in PowerPoint, Excel, Word, and collaboration tools
Ability to manage multiple priorities in a fast-paced environment
Professional communication and presentation skills

Preferred Background

Candidates with experience in any of the following areas are preferred:

Enterprise Learning / EdTech
Learning Operations
Customer Success / Program Delivery
Consulting Operations / PMO
Workforce Transformation
Digital Learning Programs

Experience with LMS platforms, learner engagement programs, and virtual facilitation support will be an added advantage.

Pay: $50.00 - $60.00 per hour

Benefits:

Flexible schedule

Work Location: Remote

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Client Program Manager