Description
Position Summary
Responsible for property operation, utilities management and capital investment projects for the Biltmore Hotel as directed by the managing director. This position requires consistent adherence to department policies/procedures as outlined in the Biltmore Standard Operating Procedures (BSOP’s).
Responsibilities
- Direct and supervise all Repair and Maintenance activities, including but not limited to building envelop, grounds, common areas, F&B outlets, kitchen, guest rooms, golf buildings, and back of the house.
- Capital Investments Projects Management duties and Cost Control for any project such as room renovations and additions or modifications to existing assets among others.
- Interact with consultants on different fields related to Capital Investment Projects.
- Interact with City of Coral Gables officials on permits process and inspections compliance.
- Prepare Bidding Documents and subsequent Capital Investment Budgets.
- Prepare and monitor annual budget for Engineering department including all salaries and benefits, operating expenses, capital needs and relevant P&L-reports.
- Establish and maintain a complete preventive maintenance program for Guest Rooms and equipment, including program incorporation into the facilities management software package tracking the work order system and scheduled maintenance needs.
- Follow purchasing procedures for all inventory needs and maintain the required physical inventory pursuant to the maintenance program and an allowance for unanticipated emergencies.
- Perform any other duties as required by Management and/or Ownership.
Requirements
Experience and Education Required
- Education - Bachelor’s Degree in Engineering, Technical School is preferred
- Experience - Minimum ten (10) years of experience in facilities management in a luxury hotel
Skills Required
- Speak, read, write and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions, while remain adept to multitasking.
- Perform job functions with attention to detail, speed and accuracy.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team and with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Possess moderate to advanced computer skills, including in facilities management software.
- Work in a dynamic and constantly changing environment.
- Excellent knowledge of major building systems, such as but not limited to, HVAC system, Laundry, Kitchen and power.
- Ability to read and interpret technical drawings or plans.
- Excellent leadership, strategic planning, communication, and problem-solving skills.
Success Criteria
- Team Player
- Demonstrates co-operation within the team and with other departments, and listens carefully and works well with others.
- Facilities & Guest Focused
- Anticipates facilities/guests’ needs and is helpful with internal and external guests.
- Delivers His/Her Best
- Has sense of urgency for his/her work, and is always looking for ways to glean efficiencies.
- Composed
- Able to stay calm under pressure and demonstrates ability to cope with the unexpected.
- Trustworthy and Responsible
- Excellent record of attendance/punctuality, and demonstrates a high level of personal integrity, honesty and trust.
- Time Management
- Uses his/her time effectively and efficiently, as well as concentrates his/her efforts on the more important priorities to get more done in less time.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time, or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostats are controlled by the hotel environmental systems.
Standard Specifications
To perform this job successfully the incumbent will possess the abilities/aptitudes to perform each duty proficiently. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
Additionally, due to the nature of the hospitality industry the incumbent may be required to work varying schedules to reflect the business needs of the hotel that may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the managing-director and/or ownership.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of its writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Lastly, this document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship, between the incumbent and the hotel.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per the Biltmore standards.
