Case Manager - Restoration

Volunteers of America Texas • Full-time • Dallas, Texas, United States • $60,000 / year • 2w ago

VOA-Texas

Are you looking for a job that makes a difference? Do you have a passion for helping others? Join VOA-TEXAS!

Why you’ll love working with VOA-Texas:

Reliable hours: We will provide a dependable schedule you can count on.
Career advancement: Our variety of programs allows for many opportunities for growth and development. Opportunities range from administrative positions, service coordinators, property management and more!
Benefits: Our wide range of benefits include healthcare plans , a retirement plan, education assistance program, employee discounts, paid time off, plus more!

Location: Dallas, TX

Pay: $60,000 per year

Job Type: Full Time

Day-To-Day

Provides direct support and case management to homeowners throughout the recovery and repair process.
Conducts client screening, intake, and eligibility verification (e.g., income, property ownership).
Assesses clients' functional, social, and emergency needs to develop and monitor individualized service plans.
Guides clients through restoration recovery, ensuring clear communication of project status and expectations.
Conducts field visits with community partners to assess home conditions and support relocation needs, if necessary.
Maintains ongoing communication with clients, responding promptly to needs while protecting confidentiality.
Supports clients with education on tenant rights, responsibilities, and available community resources.
Documents and updates client files in compliance with policy, audit, and funding requirements.
Manages homeowner intake, application, and eligibility tracking processes.
Coordinates with construction teams to support homeowner access and service continuity.
Leads community outreach efforts, including presentations, social media, and recruitment of eligible participants.
Prepares marketing materials and handles public inquiries and initial program information sessions.

Qualifications

Requires a Bachelor’s Degree and a minimum of one year direct case management experience in social service employment setting
Working knowledge of issues and resources in relation to disaster relief service for families.
Social work certification and supervisory experience are highly preferred.
Valid Texas Driver's License, clear MVR and ability to be insured required.

Make a living by making a difference. Apply online today!

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