IT Director
This established and growing organization operates in the industrial equipment and services space, supporting customers with solutions that optimize the storage, movement, and management of goods. With multiple locations across the central United States, the company delivers a mix of products, services, and integrated systems to support day-to-day operations.
Job Summary
The IT Director is responsible for leading the organization’s technology strategy and operations across multiple locations. This role oversees all IT systems, infrastructure, and support services while managing a team of Help Desk Engineers. The IT Director ensures technology solutions effectively support core business functions, including sales, service, inventory, and field operations.
Essential Functions
Primary Responsibilities:
- Develop and execute IT strategy aligned with business goals
- Lead and manage a team of Help Desk Engineers
- Oversee IT operations across all locations
- Manage business systems supporting sales, service, inventory, and parts
- Administer Microsoft 365 and Azure environments
- Oversee network infrastructure (WAN/LAN, VPNs, firewalls)
- Support mobile and field service technologies
- Ensure cybersecurity and risk management practices
- Lead disaster recovery and business continuity planning
- Collaborate with leadership to improve operational efficiency
- Manage IT budget and vendors
- Establish IT policies and KPIs
AI Strategy, Use & Governance
- Develop and implement AI strategies to enhance operations across core business functions
- Evaluate and deploy AI tools to improve efficiency, customer experience, and decision-making
- Establish governance frameworks for responsible AI use, including security, compliance, and ethics
- Monitor risks related to AI, including data privacy and model accuracy
- Identify practical AI use cases in a fast-paced commercial environment
- Support user adoption and training of AI-enabled tools
- Stay current with emerging AI technologies
Qualifications
- 8+ years of IT experience with leadership responsibility
- Experience supporting multi-site IT operations
- Expertise in Microsoft 365, Azure, enterprise business systems, and networking
- Experience in industrial, distribution, or service-based environments preferred
- Knowledge of cybersecurity and risk management
- Strong leadership and communication skills
Preferred Qualifications
- Bachelor’s degree in IT or related field
- Relevant certifications (Microsoft, Azure, Cisco, ITIL)
- Experience with ERP/CRM platforms
- Knowledge of IT governance frameworks
Leadership Competencies
- Strategic thinking
- Leadership and accountability
- Change management
- Cross-functional collaboration
