Reports To:
Warehouse Manager
Location:
Romeoville, IL
Environment:
Onsite
Status:
Exempt
Who We Are
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose Of Your Work
The Warehouse Receiving Specialist is responsible for managing all inbound shipment activities, ensuring accurate driver check-in, document processing, and real-time communication with both internal teams and customers. This role plays a critical part in maintaining receiving flow, resolving discrepancies, and supporting efficient dock operations in a fast-paced warehouse environment.
Key Responsibilities
Inbound Receiving & Driver Check-In
- Serve as the primary point of contact for all inbound drivers upon arrival
- Manage driver check-in/check-out process, ensuring proper documentation is collected and verified (BOLs, packing slips, ASNs, etc.)
- Assign dock doors and coordinate unloading schedules with warehouse operations
- Maintain accurate logs of inbound arrivals, delays, and dock assignments
Documentation & System Processing
- Review and validate inbound shipment documentation for accuracy and completeness
- Enter receiving data into WMS/ERP systems (e.g., JDE, RF systems, or equivalent)
- Ensure timely and accurate transaction processing to support inventory visibility
- Organize and maintain all receiving paperwork (physical and electronic filing)
Discrepancy Resolution
- Identify and document shipment discrepancies (shortages, overages, damages, incorrect items)
- Communicate issues clearly to internal teams (supervisors, inventory control) and customers
- Assist in researching and resolving discrepancies in a timely manner
- Maintain detailed records of all exceptions and resolutions
Customer Communication
- Manage inbound/outbound email communication related to receiving activity
- Respond to customer inquiries regarding shipment status, discrepancies, and documentation
- Provide professional, timely updates to ensure strong customer satisfaction
- Coordinate with customer representatives on special receiving instructions or issues
Dock Coordination & Operations Support
- Work closely with warehouse supervisors and dock teams to ensure smooth workflow
- Monitor dock activity and adjust schedules as needed to avoid congestion or delays
- Communicate priority shipments and special handling requirements
- Support continuous improvement efforts to increase receiving efficiency
Qualifications
- 1–3 years of warehouse, logistics, or receiving experience preferred
- Experience with WMS/ERP systems (JDE experience a plus)
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills (written and verbal)
- Proficiency in Microsoft Office (Excel, Outlook)
- Ability to work flexible hours, including potential weekends
Preferred Experience
- Experience handling FTL, LTL, and parcel shipments
- Background in high-SKU or production-support environments
- Familiarity with RF scanning processes and inventory systems
- Experience supporting customer-facing operations
Work Environment
- Warehouse and office setting with frequent interaction on the dock
- Fast-paced operation with high volume of inbound shipments
- Requires standing, walking, and occasional lifting (up to 25 lbs)
What We Offer
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident care, access to legal advice and more
NOTE
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with this job. It is intended only to be a general description of the essential functions common to positions of this type.
Work Schedule
This position is full-time and onsite Monday through Friday ~ 8am-5pm
Compensation Range
Salary Range: $18-$25
This position is eligible to earn (annual) incentives based on individual and company performance.
The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.
Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
