About the Company
Orchestrate the Future of Returns. Imagine solving an $850 billion problem. While most operations leaders manage a single building, this role is designed for a leader who can orchestrate a national network. We are building a fully integrated, technology-enabled reverse logistics and ReCommerce platform that unifies distribution, refurbishment, and recovery analytics into one scalable system. This is not a traditional supply chain role. It sits at the critical intersection of:
- Distribution & eCommerce fulfillment
- Refurbishment & light manufacturing
- Reverse logistics & recovery optimization
- Technology-enabled process control
We are transforming a segment historically treated as a cost center into a powerful recovery engine. If you are looking for maintenance over transformation, this role is not for you.
About the Role
As the Director, you will provide high-level strategic oversight and operational discipline for our growing footprint.
Responsibilities
- Direct Reports: You will directly lead and mentor the Warehouse and General Managers across all national facilities.
- Travel: Extensive travel between facilities is required to ensure operational excellence and standardization.
- Environment: This is an in-office role based in South Florida.
- You will not simply manage warehouses; you will build the operating ecosystem. Your core mission includes:
- Designing the operating model for the future of returns.
- Standardizing and scaling a national reverse logistics network.
- Building the execution framework that converts returns into margin.
- Integrating refurbishment, recovery, and resale into one unified, disciplined operating system.
- Driving operational innovation in a high-pressure environment that requires building structure from complexity.
Qualifications
- We are seeking a hands-on leader with a proven track record in multi-site operational management.
- Operational Depth: Deep experience leading multiple sites with a focus on productivity improvement.
- Financial Discipline: Proven ability to drive CPU (Cost Per Unit) reduction and margin expansion.
- Technical Proficiency: Strong WMS (Warehouse Management System) and KPI discipline.
- Adaptive Leadership: Comfortable operating in ambiguity and redefining how a mature supply chain functions.
