PC Support Technician

Jefferson County Sheriff's Office (KY) • Full-time • Louisville, KY, US • 5d ago

Agency Overview

The Jefferson County Sheriff’s Office (JCSO) is in Louisville, Kentucky and serves as the largest Sheriff’s Office and fourth largest law enforcement agency in the state. Its approximately 250 sworn, 60 civilian and 75 volunteer Reserve Deputies perform its main duties of providing court security, serving court orders, and collecting property taxes. The members of JCSO also serve the community by supporting the work of local charitable organizations and providing a positive presence that ensures the safety of residents of Jefferson County.

Position Summary

We are seeking a dedicated and knowledgeable PC Support Technician to provide hands-on support for the technology needs of a local law-enforcement agency. This role is ideal for someone who thrives in a structured environment, values reliability, and can balance independent work with teamwork. This position supports mission-critical systems that help keep daily operations running smoothly.

Examples of Work

Under General Supervision

Provides technical support for desktop and laptop PCs.

Diagnose, repair, and maintain workstations and related hardware.

Supports peripheral devices including printers, copiers, scanners, and webcams.

Installs, configures, and troubleshoots software applications.

Researches and resolves software-related issues.

Installs and maintains device drivers.

Assists with software repairs and updates.

Maintains accurate equipment inventory.

Monitors equipment lifecycles and recommends replacements or upgrades.

Documents cyber security incidents.

Performs additional duties as assigned/needed on a temporary basis.

Performs related work as required.

Physical Requirements

Ability to lift and/or carry equipment up to 20 lbs.

Ability to bend, stoop and kneel for short periods of time.

Possesses sufficient speech and hearing necessary to communicate effectively with other individuals in person and on the phone.

The location of this position is in downtown Louisville at 515 West Market Street. This position is 100% on-site with core working hours of 8:00am - 4:00pm, Monday - Friday.

Minimum Requirements

High School Diploma or its equivalent.

Desirable Experience/Skills

Experience in IT operations and infrastructure within a Windows environment

5+ years of experience preferred, but not required

Prior experience supporting users in a professional or structured environment is a plus

Certifications

CompTIA A+, Network+, or CCNA
MCP, MTA, or MCSE

Technical Skills

Database and SQL knowledge
IBM AS/400 experience
HTML/HTML5 familiarity
Active Directory and Group Policy experience

Salary/Benefits

The minimum salary for this position is $28.78 per hour.

Employees participate in the Non-Hazardous Duty retirement under CERS offered by the KPPA.

JCSO pays 100% medical premiums for single coverage, and 90% for other plan levels.

Competitive plans for vision and dental.

Optional deferred compensation and life supplemental life insurance.

SELECTION PROCESS

Criminal History Check

Interview

Fingerprints

APPLICATION DEADLINE

Friday, April 10, 2026

Questions related to this position or its selection process can be sent to careers@jeffersonsheriffky.gov.