Senior Data Center Technician

Serverfarm • Full-time • Zion, IL, US • 1m ago

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Server Farm Critical Facilities Services provides two main functions. SFCFS seeks to deliver uninterrupted power and cooling to each data center in the Server Farm portfolio. This is complimented by providing remote monitoring services to both internal sites and external clients

The Critical Facilities Technician are responsible for the day-to-day operation of critical facilities. They are key components of the Serverfarm commitment to safety, reliability and operational excellence as well as being the eyes and ears of the site.

Key Accountabilities

Ensure that all Electro Mechanical plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations
Monitor power and environmental conditions within all critical spaces within the facility
Perform assigned maintenance tasks in accordance with SF practices utilizing the internal CMMS
Assist with planning and scheduling corrective maintenance activities
Escort and support outside contractors, ensuring they are abiding SF work rules and processes
Respond to site incidents, execute appropriate MOP/EOP documentation to resolve and/or mitigate issues and communicate to manage throughout event
Support and follow all SF Change Control policies and procedures
Perform site rounds and report any issues found to site management
Participate in construction and commissioning activities as directed by site management
Adhere to all local, state and federal safety laws and requirements
Ensure the provision of a Safe and Healthy working environment. To include the wearing of uniform and PPE at all times
Complete other duties as assigned by the management team
Ensure an awareness and compliance to the contractual KPI’s/SLA’s. Ensure up to date shift logs / Shift Handover documents are completed/kept at all times
Ensure the professional image of Serverfarm is presented to clients at all times
Ensure that suitable spares are available to carry out both maintenance and reactive works. To provide parts lists and estimated timescales to carry out remedial works

Shared Accountabilities

Participate in and support MOP/SOP/EOP documentation process for site
Participate in and support the development of site policies and standards
Work with site team members to deliver 100% uptime of critical infrastructure

Parameter for Success
Metrics

Response time to events
Facilities uptime

Organization

Decision Rights
Owns

Communication of events
Performance of rounds and assigned tasks

Influences

Site processes and procedures

Vetoes

Works the violate site safety protocols

Person Specification
Education A good basic education is essential, with good written and spoken English and basic Mathematical skills.

Formally trained in electrical/mechanical maintenance.

BMS Knowledge.

Experience (Essential) Of Maintaining All Relevant Mechanical And Electrical
equipment to clearly defined criteria.

Driver's license type B.

Electrical license - 250A, 630A

High voltage license would be an advantage

Work permit at its heigh - valid would be an advantage

Training Any I.T or Data Centre qualifications would be an advantage

A good knowledge of IT equipment and their components including server, switch and blade technology.

An understanding of the Data Centre environment, and the working restrictions applicable to such environments.

Familiar with the use of Microsoft Office applications.

A good understanding of fault diagnostic techniques including the use of handheld test equipment.

Aptitudes Good communication skills, both written and verbal

Character Committed to the delivery of excellent customer service.

Self-motivated delivery of M&E tasks (both preventative and reactive)

Self-motivated, ability to work on own initiative.

Punctual and reliable.

Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines.

A team player, able to work with SFR staff of all levels.

Able to make sound decisions when needed.

Able to work independently for long periods.

Able to ascend and descend vertical access equipment and able to work at heights.

Circumstances Must be willing to work 12-hour shift pattern made up days and nights, to provide holiday and sickness cover at short notice and be flexible in their working patterns if required

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.