Job Title: Logistics Coordinator - Warehouse
Department: Customer Service
Location: Hybrid
Reports To: Warehouse Customer Service Lead
Position Type: Full-time
Company Overview
Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
Position Summary
Primary responsibility is for timely, accurate, and efficient service to our customers. Warehouse Logistics Coordinator will handle multiple accounts with a diverse customer base. This position requires strong problem-solving skills, product knowledge, and superior communication ability.
Essential Duties And Responsibilities
Other duties may be assigned as deemed appropriate by Management.
- Responsible for all communication with customers and GWI departments to ensure customer orders are completed
- Order entry
- Track containers in CMS using rail and port tracing; monitoring shipments through the dashboards for problems and exceptions.
- Back up other Logistics Coordinators when needed
- Team work
- Set up new customer accounts and make necessary changes for existing accounts as needed
- Effectively communicate and schedule all pickup and delivery order information with customer, dispatch, over the road carriers and/or highway as needed
- Cross train with other Logistics Coordinators and keep desk manuals up to date
- Promptly and effectively solve any issues with deliveries, equipment, etc, through trouble tickets or emails.
- Ensure all templates are setup correctly and billing is accurate
- Utilize Gulf Winds operating systems (CMS, Quote) to manage client’s freight
- Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of GWI systems
- Assist shipping and receiving clerk with scanning, uploading, and completing of paperwork in system as directed
Skill Sets And Requirements
- Strong written and oral communication skills
- Independent thinking and problem-solving skills
- Computer Literacy
- Attention to detail and accuracy
- Organizational Aptitude
- Ability to multi-task
- Typing speed of 40+ WPM
- Impeccable follow-through and commitment to quality customer service
- Desires fast paced environment
- Bi-Lingual is a plus (Spanish)
Minimum Qualifications
High School Diploma or GED
