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Position Summary
The Executive Director, Infrastructure & Operations defines and executes the
vision and roadmap for the company's global technology infrastructure and IT operations. This executive provides strategic leadership for all infrastructure domains-data centers, cloud platforms, networks, end-user services, and service operations-ensuring secure, scalable, and compliant delivery that enables scientific innovation and operational agility. Operating within a mid-size biotech enterprise, this leader brings a
global perspective and a deep understanding of regulated environments. The Executive Director partners closely with R&D, Manufacturing, Quality, and Commercial teams to ensure technology investments deliver measurable business value. The role combines technical depth, business acumen, and
strong collaboration and communication skills . It requires the ability to lead transformation, introduce
AI-enabled automation , and align infrastructure strategy with enterprise goals.
Key Responsibilities
- Leadership & Strategic Direction
- Define and champion the long-term vision and strategy for global Infrastructure & Operations, ensuring alignment with corporate and digital priorities.
- Develop and maintain a multi-year technology roadmap that modernizes legacy systems, strengthens resilience, and advances automation and AI.
- Partner with the CIO and executive peers to prioritize investments, manage risk, and communicate progress across the enterprise.
- Serve as a trusted advisor on infrastructure modernization, workforce enablement, and emerging technologies.
- Infrastructure Operations
- Oversee enterprise-wide compute, storage, hosting, network, collaboration, and end-user services.
- Lead transformation toward hybrid and multi-cloud architectures (AWS, Azure), implementing automation, observability, and proactive monitoring.
- Drive uptime, performance, and cost efficiency through service standardization, AI-driven operations (AIOps), and continuous improvement.
- Ensure infrastructure capabilities evolve to meet business demands across R&D, manufacturing, and global commercial operations.
- Security, Compliance & Resilience
- Maintain a robust security and compliance posture aligned to GxP, SOX, and data-integrity standards.
- Collaborate with Cybersecurity and Quality teams to ensure infrastructure supports global regulatory obligations.
- Lead business continuity, disaster recovery, and data protection strategies across the enterprise.
- Balance innovation with operational risk management and governance discipline.
- Team Leadership & Organizational Development
- Lead a global organization of IT professionals and service providers, fostering accountability, inclusivity, and continuous improvement.
- Build technical and leadership capability through mentoring, development planning, and clear performance metrics.
- Ensure organizational design supports global delivery and effective collaboration across regions and time zones.
- Model transparent communication and cross-functional partnership to enable coordinated execution.
- Vendor & Stakeholder Management
- Manage strategic relationships with technology vendors, integrators, and managed-service providers.
- Negotiate large-scale infrastructure and cloud contracts to achieve cost optimization, service quality, and innovation.
- Establish governance models with measurable KPIs and SLAs to monitor vendor performance.
- Act as a bridge between business needs and technology solutions, aligning stakeholders through clear communication.
- Client Services & IT Operations
- Oversee Service Desk and end-user computing services to ensure high-quality support and user satisfaction.
- Implement AI-driven service management , including intelligent monitoring, predictive incident response, and digital assistants.
- Manage IT asset lifecycle and enforce consistent configuration and change control practices.
- Drive adoption of ITIL-based service processes and continuous service improvement across all regions.
- Technology Innovation & Business Alignment
- Drive infrastructure innovation through automation, AI/ML , observability, and modern cloud-native architectures.
- Align the technology roadmap with business and digital strategies, ensuring infrastructure supports data-driven decision-making and enterprise agility.
- Collaborate with leaders in R&D, Manufacturing, and Commercial to co-create scalable, secure, and cost-effective technology solutions.
- Serve on digital transformation steering committees to represent Infrastructure & Operations as a strategic capability.
- Financial & Resource Management
- Manage and optimize a $50M+ annual budget across infrastructure, operations, and managed services.
- Establish financial governance, forecast accurately, and deliver efficiency through automation and vendor rationalization.
- Apply FinOps principles to optimize cloud consumption and cost transparency.
- Align capital and operating expenditures with business priorities and transformation outcomes.
Key Skills & Qualifications
Technical Expertise
- Deep experience in enterprise-scale infrastructure including data centers, hybrid cloud, networks, storage, and end-user computing.
- Proficiency with multi-cloud operations (AWS, Azure), infrastructure automation, and observability platforms.
- Knowledge of ITIL, DevSecOps, and AI-enabled operations (AIOps).
Security & Compliance
- Strong understanding of cybersecurity architecture, governance, and risk management in regulated life sciences.
- Proven record of maintaining compliance with GxP, 21 CFR Part 11, and related data-integrity requirements.
Leadership & Communication
- Exceptional ability to collaborate and communicate across executive and technical audiences .
- Skilled in leading large global teams and influencing diverse stakeholder groups.
- Track record of transforming complex organizations into agile, outcome-oriented operations.
Project & Operations Management
- Experience leading enterprise-scale transformations (data center consolidation, cloud migration, automation).
- Strong focus on operational performance, SLA governance, and cost optimization.
Business Acumen & Strategic Planning
- Ability to translate business priorities into actionable technology roadmaps.
- Strong financial management and ROI focus in capital and operating decisions.
- Adept at balancing innovation with operational stability and compliance.
Education & Experience
- Bachelor's degree in Computer Science, Engineering, or Business required; MBA or master's preferred.
- 15+ years of progressive IT experience, including 10+ years leading global infrastructure organizations.
- Demonstrated success managing budgets exceeding $50M and distributed teams across multiple regions.
Preferred Experience
- Experience in biotech or pharmaceutical environments, supporting R&D, clinical, and manufacturing operations.
- Proven ability to apply AI and analytics to improve reliability, automation, and decision support.
- Leadership experience with multi-cloud ecosystems, zero-trust frameworks, and high-availability systems.
- Exposure to global delivery models (India, Europe, North America) and right-sourcing strategies.
Leadership Competencies
- Visionary Thinking: Defines and articulates a clear, global vision for Infrastructure & Operations that aligns technology with business strategy.
- Global Perspective: Operates effectively across geographies, understanding regional and cultural nuances.
- Collaboration & Influence: Builds trusted relationships and communicates with clarity and credibility.
- Innovation: Champions automation, AI, and emerging technologies to enhance agility and performance.
- Operational Excellence: Ensures secure, stable, and cost-efficient delivery of technology services worldwide.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $249,973.00 - Maximum $388,125.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
Application Deadline : This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .
Disclaimer
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will
never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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