About Nuuds
nuuds is an apparel brand on a mission to make women feel confident. We sell direct-to-consumer through our Shopify storefront and through wholesale partners including major retailers. With thounsands of SKUs, 10+ manufacturing partners, and multi-channel fulfillment, our operation is complex and growing fast.
Description
We’re looking for a Director of Operations to own the full operational engine at nuuds—across ecommerce, wholesale, and retail. This person will manage our 3PL relationships, oversee inventory and fulfillment across every channel, and ensure that the business runs smoothly from purchase order to customer doorstep.
This role reports directly to the COO and carries significant ownership. The right person is proactive, resourceful, and thrives in a fast-moving environment where no two days look the same.
Responsibilities
3PL & Fulfillment
- Manage day-to-day 3PL relationships—hold partners accountable to SLAs on accuracy, ship times, and cost
- Own the end-to-end fulfillment process for DTC, wholesale, and retail channels
- Troubleshoot fulfillment issues in real time and drive root-cause resolution
- Evaluate 3PL performance and lead transitions or expansions as the business scales
Inventory & Supply Chain
- Maintain accurate inventory across warehouses, 3PLs, and retail partner locations
- Coordinate inbound shipments from manufacturing partners and manage receiving workflows
- Monitor stock levels and collaborate with planning to prevent stockouts and overstock situations
- Own inventory reconciliation between NetSuite, Shopify, and warehouse systems
Wholesale & Retail Operations
- Manage wholesale order fulfillment including retailer compliance, routing guides, ticketing, and labeling requirements
- Ensure EDI transactions and retailer integrations run cleanly
- Coordinate with retail partners on purchase orders, ASN scheduling, and chargebacks
Ecommerce Operations
- Ensure DTC order flow runs seamlessly from Shopify through fulfillment and delivery
- Optimize shipping methods, carrier selection, and cost management
- Partner with customer experience on order issues, returns, and exchanges
Process & Systems
- Use NetSuite as the operational hub for managing workflows, reporting, and data integrity across modules
- Build and maintain SOPs for critical operational processes
- Identify inefficiencies and lead continuous improvement across the operation
- Managing vendor and technology partner relationships to support operational infrastructure
Requirements
- 7+ years in operations, supply chain, or fulfillment management, ideally in apparel, fashion, or consumer goods
- Direct experience managing 3PL relationships and holding logistics partners accountable
- Strong understanding of wholesale operations including retailer compliance, EDI, routing guides, and chargeback management
- Hands-on experience with ecommerce fulfillment (Shopify preferred)
- Working knowledge of NetSuite or a comparable ERP
- Proven ability to manage inventory accuracy across multiple channels and locations
- Sharp problem-solver who stays calm under pressure and acts decisively
- Strong communicator who can work across teams and manage external partners effectively
Experience in a high-growth environment. Familiarity with EOS. Background managing both DTC, wholesale, and retail simultaneously.
