Dispatcher

City of Northampton • Full-time • Northampton, MA, US • 4d ago

NORTHAMPTON Dispatcher The City of Northampton is seeking 2 Public

Safety Dispatchers! DEFINITION: Dispatcher and Call Taker of emergency

and non-emergency incidents; routine clerical administrative and

technical work in receiving and dispatching routine and emergency

information; keeping official records; assisting in the administration

of the standard operating procedures of the Communications Center

providing 24 hour seven day a week service for Police Fire and Emergency

Medical Services; data entry and other Public Safety administrative

duties; all other work as required. ESSENTIAL FUNCTIONS: Answers

emergency and non-emergency radio and telephone transmissions in the

Communications Center; ascertains nature of calls; gathers all necessary

information to transmit or relay; and prioritizes calls based upon their

nature and time factors. Dispatches and manages the deployment of

police; fire and emergency medical personnel and response vehicles for

emergency and non-emergency incidents; broadcasts nature; location and

time of incident; contacts all required personnel; ensures the presence

of additional personnel by contacting those designated for call-back;

contacts and coordinates Mutual Aid response; relays information and

supplemental information as needed. Provides emergency medical

instructions to callers by phone; provides pertinent information to

responding units by phone and/or radio; coordinates first responder;

ambulance and Advanced Life Support responses. Monitors alarm systems;

keeps accurate information; dispatches units when necessary; notifies

personnel when alarms are out of service; assists in testing and

maintaining alarms as needed; interprets signals and determines if

contact needs to be made to responsible parties and/or subscribers.

Maintains radio and telephone communications log; documents the

location; safety; and status of personnel and equipment; researches call

or person?s history in internal computer system; determines relevancy

and relays significant history to field personnel; maintains ongoing

contact with the responding personnel and keeps them informed of all

pertinent information; keeps track of significant information; e.g.;

broken traffic signals; closed streets; etc.; and keeps emergency

personnel informed. Utilizes radios to monitor and communicate with

field personnel; operates office equipment and pages personnel as

required. Interfaces with Fire Districts; Mutual Aid assignments and

Massachusetts State Mobilization Plan. Enters and retrieves variety of

data and extracts required data from computer and other information

systems; maintains reports and records as required or requested. Inputs

data into forms and reports both manually and digitally; compiles and

tabulates data; completes reports to extent possible. Broadcasts

pertinent weather bulletins; civil defense bulletins; announcements;

criminal activity bulletins and any other information as directed by the

supervisors and/or police and fire personnel. Attends State and City

mandated job-related training; acquires and maintains mandatory

certifications required for the position by the State 911 Board and/or

requested by supervisors; e.g.; Enhanced 911; First Responder/CPR;

Emergency Medical Dispatch; etc. Attends at least 16 hours of yearly

continuing education. Trains; assists in training and mentors new

dispatchers. Assists in keeping site information up to date in the

internal database. Provides Quality Assurance and peer review when

volunteered; trained and assigned by the supervisor Performs similar or

related work as required. For more details and full job description

please see website.