Logistics Specialist

Aditi Consulting • Contract • Plano, TX, US • $32 - $33 / hour • 1d ago

Payrate: $32.00 - $33.00/hr.

Summary
The Return Risk Specialist is responsible for supporting daily operations of the CARE Exchange and Refund program. Manage and monitor the end-of-the-end customer exchange/refund process from ticket creation to return collection. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Ensure all processes are followed and within HQ policies. Work closely with Supply Chain, Logistics, 3PLs, Vendors, VOC and Call Center to provide a best-in-class customer service for exchanges/refunds.

Responsibilities:

Monitor open Exchange and Refund tickets and collaborating with teams to get orders out
Work with Supply Chain for inventory allocation, reduce backorders, manage EOL & replacements, and proactively prevent order issues
Work with Repair Team for Refurbishment of Products for future customer exchanges
Ensure returns are collected and reduce aging RAs
Work with Logistics partners to ensure white glove delivery and installation services are completed
Support managing warehouse inventory of returned goods
Process scrap for aging product
Support claims process for product loss and damage
Partner with stakeholders to define SOPs for all processes with Third Party Vendors
Partner with VOC/Call Center and vendors to address escalations
Drive improvements by reviewing vendor’s performance
Understanding of technical processes and integration between systems

Minimum Qualifications:

BS/ BA degree preferred or equivalent experience.
At least 3-5 years of work experience in supply chain, logistics, return management or operations.
Proven ability to strategize, navigate, and solve problems creatively.
Ability to multitask in fast-paced environments, to work on high-pressure multi-cultural environment, and to meet deadlines.
Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
Experience with SAP preferred.
Strong interpersonal skills and extremely resourceful.
Strong Verbal and Written communication is required.

Skills:

Operations Management
Supply chain
Logistics

Education and Years of Experience:

BS/ BA degree preferred or equivalent experience.
5+ years of work experience in supply chain, logistics, return management or operations.

Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $33.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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