Manager, Logistics & Fulfillment Operations

Location: Olive Branch, MS

Compensation

$90,000 - $120,000 Base Salary + Bonus

About the Opportunity

A growing consumer products organization is seeking a Manager, Logistics & Fulfillment Operations to oversee day-to-day execution within its distribution and fulfillment network. This role serves as the primary liaison with third-party logistics providers (3PLs), ensuring exceptional service levels, inventory accuracy, transportation performance, and operational efficiency across both retail and eCommerce channels.

This position is ideal for a supply chain professional with experience in retail, eCommerce, consumer products, distribution, or fulfillment operations who enjoys working in a fast-paced environment and driving continuous improvement across logistics and fulfillment functions.

Key Responsibilities

Fulfillment & Logistics Operations

Manage the end-to-end order fulfillment process from order receipt through shipment and delivery.
Partner closely with third-party logistics providers to ensure operational excellence across wholesale, retail, and eCommerce channels.
Monitor order flow, shipping performance, inventory availability, and customer service metrics.
Resolve operational issues and service failures through root cause analysis and corrective actions.
Identify opportunities to improve fulfillment processes, transportation efficiency, and customer experience.

Inventory Management & Data Integrity

Oversee inventory tracking, reconciliation, and reporting across multiple systems.
Ensure inventory records remain accurate within ERP, WMS, and fulfillment platforms.
Lead monthly inventory reviews and annual physical inventory processes.
Investigate and resolve inventory discrepancies while maintaining strong audit compliance.
Develop and maintain operational dashboards and KPI reporting.

3PL & Transportation Management

Serve as the primary point of contact for warehouse and logistics partners.
Monitor fulfillment, transportation, and warehouse performance against established service level expectations.
Review operational performance metrics including order accuracy, fill rate, cycle time, and on-time delivery.
Drive accountability and continuous improvement initiatives with external partners.

Vendor Compliance & Customer Requirements

Review customer routing guides and compliance requirements.
Support onboarding of new customers and operational programs.
Investigate chargebacks and compliance violations, coordinating corrective actions with logistics partners.
Partner with internal stakeholders to ensure adherence to customer and operational requirements.

Financial & Operational Reporting

Review and reconcile warehouse and logistics invoices for accuracy and contractual compliance.
Analyze operational performance data and communicate insights to leadership.
Develop reporting tools and dashboards that support business decision-making and operational visibility.

Qualifications

7+ years of experience in supply chain, logistics, fulfillment, distribution, or operations management.
Experience managing third-party logistics providers and fulfillment operations.
Strong knowledge of ERP, WMS, EDI, and order management systems.
Experience supporting retail, consumer products, eCommerce, distribution, or fulfillment environments.
Advanced analytical capabilities with the ability to convert data into actionable insights.
Strong proficiency with spreadsheets, reporting tools, and operational performance metrics.
Excellent problem-solving, organizational, and communication skills.
Proven ability to thrive in a fast-paced, high-volume environment.
Customer-focused mindset with a strong sense of urgency and attention to detail.

Preferred Background

Retail, eCommerce, consumer products, apparel, distribution, or fulfillment industry experience.
Experience supporting both wholesale and direct-to-consumer fulfillment operations.
Familiarity with Power BI or similar data visualization platforms.
Experience managing inventory controls, chargebacks, and transportation compliance programs.

DSJ Global

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