Logistics and Operations Manager
Company: Abbey Glass
Location: Atlanta, GA (Hybrid)
Job Type: Full-Time
About Abbey Glass
Abbey Glass is an approachable luxury womenswear brand that encourages women to be self-assured in their femininity from the inside out. We lend a playful elegance to women’s wardrobes, giving them an effortless confidence for every occasion.
We define a new, multi-dimensional femininity for the busy woman who values individualism and elegance. At Abbey Glass, we believe today’s woman can "have it all"—and we provide the timeless, expertly tailored, and versatile pieces to ensure she looks the part, no matter the occasion.
The Role
We are seeking a highly organized, execution-focused Logistics and Operations Manager to serve as the operational linchpin for our rapidly growing brand. This role is dedicated to the day-to-day management of our 3PL fulfillment operations and maintaining physical inventory accuracy across eCommerce, retail, wholesale, and major department store partnerships.
The ideal candidate is a self-starter who solves problems before they escalate and thrives in the "deep work" of inventory flow and vendor management. You will play a critical role in our ability to scale by ensuring our backend operations are accurate and efficient.
Key Responsibilities
3PL & Fulfillment Management
- Primary 3PL Contact: Serve as the daily point of contact for our 3PL provider (Bergen), ensuring accountability and high-performance standards are met.
- SLA Auditing: Monitor and audit Service Level Agreements (SLAs) across all channels, including eCommerce, retail, wholesale, and major retailers like Dillard’s.
- Resolution & Compliance: Troubleshoot fulfillment issues (mis-picks, delays, missed ASN compliance) and ensure all retailer-specific routing requirements are met.
- Billing Accuracy: Review 3PL invoices for accuracy and approve monthly billing.
- Technical Setup: Manage catalog uploads and item setup in SPS Commerce Assortment, ensuring accurate data for wholesale and retailer compliance.
Inventory Flow & Platform Expertise
- Multi-Platform Reconciliation: Maintain and reconcile inventory accuracy across the 3PL portal, Shopify, and wholesale platforms (Faire, New Order) and ReDo Returns.
- Audit Leadership: Own the inventory audit process, including cycle counts, variance reporting, and root-cause resolution for any discrepancies.
- Flow Coordination: Partner with design, production, and retail teams to ensure accurate SKU-level tracking and seamless inventory flow during seasonal launches.
- Supply Management: Coordinate shipping supplies and inventory movements to prevent any "downtime" in the fulfillment cycle.
- Global Logistics & Customs Navigation: Act as the primary liaison with freight forwarders and customs brokers to ensure seamless entry of international shipments.
Strategic Contribution
- Operational Ownership: Identify and execute process improvements for 3PL transitions, chargeback reduction, and returns automation.
- Performance Reporting: Deliver monthly SLA performance summaries and escalation trends to leadership to inform long-term strategy.
Who You Are
- Operational Expert: At least 3–5 years of experience in logistics, inventory, or operations, specifically within the apparel space.
- Platform Pro: You are an expert in Shopify and 3PL portals. Experience with Faire, ReDo, and department store routing guides is highly preferred.
- Detail-Obsessed: You are analytical and hands-on, noticing and resolving inventory inconsistencies before others do.
- Independent & Accountable: You are highly organized and can manage your own workflow and deadlines without constant supervision.
- Hands-On: Able to travel to the 3PL (located in Kennesaw, GA) as needed for oversight and troubleshooting.
- Independent & Accountable: You are highly organized and can manage your own workflow and deadlines without constant supervision. Expert multi-tasker and able to appropriately prioritize.
- Clear Communicator: Knows who needs information and how to present it in a way that is clear and action oriented. Detailed in ability to follow up and ensure completion.
Why Join Us?
- Shape the Future: As a growing brand we are building our partnership with our 3PL and ramping up for future growth.
- Culture of Empowerment: We don’t just sell confidence; we cultivate it within our team. You are encouraged to be a self-starter and solution-oriented in your approach to your role.
- Growth: Be a key player in a brand that is poised for growth – help us grow the brand and your career alongside of it.
Abbey Glass is an Equal Opportunity Employer. We celebrate individualism and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
How to Apply: Please submit your resume to AbbeyGlassResume@gmail.com and a brief cover letter explaining why you are interested in joining Abbey Glass.
