Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans, provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award-winning team. Omnitrans is a great place to work; we are located close to the mountains, the desert, and beaches of Southern California. The ideal Candidate hired will be under general guidance, oversees, coordinates, and performs administrative and field duties to achieve and maintain coach operator, dispatcher and supervisory efficiencies for the fixed route transit system by performing the following duties personally or through subordinate supervisors and employees.
Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position:
- Oversees the performance of Coach Operators through administration of the Memorandum of Understanding, Work Standards through annual performance reviews of each Coach Operator.
- Monitors Coach Operator performance in the areas of attendance, service standards, operations rules, customer relations and agency policies by providing coaching and counseling to Coach Operators.
- Investigates allegations of coach operator misconduct or substandard performance; determines remedial or disciplinary action; conducts grievance procedure.
- Oversees the performance of Field Supervisors through administration of the agency policies, operations rules, work standard, annual performance reviews of each Field Supervisor.
- Monitors Field Supervisors and Dispatcher performance in the areas of attendance, emergency response, accident/incident investigations, customer and coach operator relations, agency policies by providing coaching and counseling to Field Supervisors and Dispatchers.
- Oversees the performance of Dispatch personnel through administration of the agency policies, operations rules, work standards, and annual performance reviews of each Dispatcher.
- Supervises and coordinates the daily activities of dispatchers, ensuring vehicles and Operators are assigned in a prompt, efficient and effective manner. Ensures courteous and professional communication between Coach Operators, Field Supervisors, Maintenance, Management, and other personnel are maintained. Monitors attendance. Ensures accurate and timely completion of reports and compliance with policies, standards and legal requirements. Monitors and records operator, equipment, route and system performance. Ensures timely communication on personnel issues and observations, vehicle and systems status, including exceptions, and other issues and problems.
- Recommends and implements policies and practices to improve operations and reduce costs. Recommends procedural modifications related to dispatch, monitor and control of in-service personnel and vehicles. Assists in the development of and implements standard operating procedures, audit procedures and reports for compliance to standard operating procedures, legal requirements and collective bargaining agreements.
- Investigates workers compensation claims, monitors restrictions for light duty work programs, and ensures operators return to work release is in compliance with the “physical job description” and current work policies.
- Provides leadership during emergencies, service interruptions, and major incidents, coordinating with Dispatchers, Field Supervisors, and Managers to restore service safely and effectively.
- Monitors safety posture. Identifies high risk safety operators and develops accident and personal injury reduction strategies.
- Serves as a liaison with internal departments, outside agencies, and vendors.
- Acts as the Transportation Manager in their absence.
Supervisory Responsibilities
Manages and provides direct supervision to Coach Operators, Dispatchers and Field Supervisors. Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring recommendations, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Bachelor's degree (B.A.) from four-year college or university in business administration, transportation or a related field and five (5) or more years of progressively responsible experience in transit operations, with at least two (2) years supervisory experience or any equivalent combination of education and experience. Must be familiar with current business operating systems, software, and programs. Knowledge and experience with transit operations specific software preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Possession of or ability to obtain a valid California driver’s license (Class C).
- Certificates in management, supervision, conflict management, labor law courses are desired.
Knowledge Of
Knowledge of transit operations; general knowledge of vehicle design and operation; Federal and State public transportation regulations and the Americans with Disabilities Act; union contracts, rule books, and progressive disciplinary procedures; accident, complaint and claims investigation procedures; public organizations and their administration; CA DMV traffic laws, CA and Federal hours of service regulations and safety standards for operators and coaches.
Ability To
Effectively supervise subordinates; specialized skills in labor law subjects such as workers compensation, labor relations, FMLA; evaluate the progress of the fixed-route Paratransit and contracted services and training programs and staff; develop and motivate staff; establish and maintain effective working relationships with a variety of individuals, departments, outside agencies, vendors and the employee's labor union.
Education
Candidates will be screened for relevant qualifying experience that consists of an evaluation of education and experience. The
most competitively qualified candidates will be invited to participate in the selection process. The selection process may include a combination of written, performance, and oral examinations. All employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug test, and a criminal background investigation, which will include Live Scan fingerprinting. New hires are generally paid in the lower half to mid-point of the salary range. For further information and to submit an application visit our website at:
https://omnitrans.org/business-employment/careers/
Omnitrans is an Equal Employment Opportunity Employer
