About Us
At Content Recovery Specialists we provide professional onsite contents restoration for homes and businesses affected by fire, water, smoke, and other disaster-related losses. Our teams are trained to industry standards and supported by IICRC protocols, allowing us to deliver technical precision, accountability, and a compassionate, people-centered approach to recovery.
We are building a small, high-trust team designed to support clients during some of the most difficult moments of their lives. Our work helps families and business owners reclaim not just property, but peace of mind.
This isn’t warehouse packing, assembly-line work, or basic physical labor.
This is emotional work.
Our specialists enter homes during moments of disruption, loss, and stress, handling irreplaceable personal belongings connected to memory, identity, and meaning. How you communicate, listen, move carefully, ask thoughtful questions, and show respect shapes the client experience just as much as technical execution — without ever compromising professional standards.
Character First. Standards Always.
We can train skills. We cannot train character.
Skill creates output.
Character creates trust.
Trust builds companies people remember and recommend for years.
We train skills thoroughly and hold every team member to consistent, high standards of execution, because precision protects our clients, their belongings, and our reputation.
That’s why many of the strongest contents professionals come from backgrounds such as:
- Healthcare (nurses, aides, EMTs)
- Caregiving (elder care, hospice, in-home support)
- Hospitality (hotels, restaurants, guest services)
- Emergency services (firefighters, first responders, dispatch)
- Customer-facing roles (retail leadership, client services, social work)
These fields build emotional intelligence, documentation discipline, calm under pressure, accountability, and teamwork — all essential in restoration environments.
What We Will Train You to Master
- Proven packing and inventory methods
- Contents restoration, decontamination, and abatement protocols
- Restoration software and documentation workflows
- Facility organization, handling standards, and chain-of-custody processes
Training is structured, hands-on, and ongoing, with clear expectations for mastery, documentation accuracy, and adherence to established processes.
What We Hire For (And Cannot Teach)
- Empathy
- Patience
- Humility
- Integrity
- Genuine care for people and their belongings
If you value meaningful work and are committed to mastering both the emotional and technical sides of this role, this can become a deeply rewarding long-term career.
Position Overview
We are hiring Contents Specialists to support onsite contents restoration work. You will assess, document, restore, decontaminate, pack, inventory, and carefully handle personal belongings in clients’ homes or secure facilities. This role involves direct interaction with clients in emotional situations, teamwork during emergency responses, and consistent execution of professional restoration standards.
No prior contents restoration experience is required. We provide comprehensive training combining IICRC standards with Firehouse Education’s proven systems and best practices, ensuring every team member is equipped to perform restoration, decontamination, and abatement work with precision, professionalism, and consistency.
Compensation: Competitive hourly pay (DOE), overtime, benefits, paid training, growth opportunities, and performance-based incentives
Key Responsibilities
- Respond to emergency calls and enter client properties to assess, document, restore, decontaminate, and abate affected contents with care and precision
- Communicate calmly and empathetically with clients, providing reassurance and clear information during stressful situations
- Create accurate, defensible inventories using restoration software (training provided)
- Work collaboratively in fast-paced, high-pressure environments while maintaining quality standards
- Handle sensitive items (photos, heirlooms, documents) following preservation best practices and emotional awareness
- Participate in ongoing training to maintain excellence in contents restoration techniques
What We’re Looking For
- Ability to remain calm, respectful, and supportive during emotional or stressful situations
- Strong listening skills and natural empathy
- Reliability, integrity, and attention to detail
- Physical ability to lift 50+ lbs, bend, kneel, and work in varied environments, including post-loss conditions
- Valid driver’s license and acceptable driving record
- Willingness to work flexible hours, including evenings, weekends, and on-call rotations
- Commitment to learning and executing technical processes with precision and consistency
- Backgrounds in helping professions or high-empathy roles are highly valued
Pay: $20.00 - $23.00 per hour
Benefits:
- Flexible schedule
- Referral program
Work Location: In person
