About Us

At Content Recovery Specialists we provide professional onsite contents restoration for homes and businesses affected by fire, water, smoke, and other disaster-related losses. Our teams are trained to industry standards and supported by IICRC protocols, allowing us to deliver technical precision, accountability, and a compassionate, people-centered approach to recovery.

We are building a small, high-trust team designed to support clients during some of the most difficult moments of their lives. Our work helps families and business owners reclaim not just property, but peace of mind.

This isn’t warehouse packing, assembly-line work, or basic physical labor.

This is emotional work.

Our specialists enter homes during moments of disruption, loss, and stress, handling irreplaceable personal belongings connected to memory, identity, and meaning. How you communicate, listen, move carefully, ask thoughtful questions, and show respect shapes the client experience just as much as technical execution — without ever compromising professional standards.

Character First. Standards Always.

We can train skills. We cannot train character.

Skill creates output.
Character creates trust.
Trust builds companies people remember and recommend for years.

We train skills thoroughly and hold every team member to consistent, high standards of execution, because precision protects our clients, their belongings, and our reputation.

That’s why many of the strongest contents professionals come from backgrounds such as:

Healthcare (nurses, aides, EMTs)
Caregiving (elder care, hospice, in-home support)
Hospitality (hotels, restaurants, guest services)
Emergency services (firefighters, first responders, dispatch)
Customer-facing roles (retail leadership, client services, social work)

These fields build emotional intelligence, documentation discipline, calm under pressure, accountability, and teamwork — all essential in restoration environments.

What We Will Train You to Master

Proven packing and inventory methods
Contents restoration, decontamination, and abatement protocols
Restoration software and documentation workflows
Facility organization, handling standards, and chain-of-custody processes

Training is structured, hands-on, and ongoing, with clear expectations for mastery, documentation accuracy, and adherence to established processes.

What We Hire For (And Cannot Teach)

Empathy
Patience
Humility
Integrity
Genuine care for people and their belongings

If you value meaningful work and are committed to mastering both the emotional and technical sides of this role, this can become a deeply rewarding long-term career.

Position Overview

We are hiring Contents Specialists to support onsite contents restoration work. You will assess, document, restore, decontaminate, pack, inventory, and carefully handle personal belongings in clients’ homes or secure facilities. This role involves direct interaction with clients in emotional situations, teamwork during emergency responses, and consistent execution of professional restoration standards.

No prior contents restoration experience is required. We provide comprehensive training combining IICRC standards with Firehouse Education’s proven systems and best practices, ensuring every team member is equipped to perform restoration, decontamination, and abatement work with precision, professionalism, and consistency.

Compensation: Competitive hourly pay (DOE), overtime, benefits, paid training, growth opportunities, and performance-based incentives

Key Responsibilities

Respond to emergency calls and enter client properties to assess, document, restore, decontaminate, and abate affected contents with care and precision
Communicate calmly and empathetically with clients, providing reassurance and clear information during stressful situations
Create accurate, defensible inventories using restoration software (training provided)
Work collaboratively in fast-paced, high-pressure environments while maintaining quality standards
Handle sensitive items (photos, heirlooms, documents) following preservation best practices and emotional awareness
Participate in ongoing training to maintain excellence in contents restoration techniques

What We’re Looking For

Ability to remain calm, respectful, and supportive during emotional or stressful situations
Strong listening skills and natural empathy
Reliability, integrity, and attention to detail
Physical ability to lift 50+ lbs, bend, kneel, and work in varied environments, including post-loss conditions
Valid driver’s license and acceptable driving record
Willingness to work flexible hours, including evenings, weekends, and on-call rotations
Commitment to learning and executing technical processes with precision and consistency
Backgrounds in helping professions or high-empathy roles are highly valued

Pay: $20.00 - $23.00 per hour

Benefits:

Flexible schedule
Referral program

Work Location: In person

Content Recovery Specialists

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